IT Support Engineer

vor 4 Wochen

Berlin, Deutschland RepRisk Vollzeit

About Us

RepRisk is a rapidly-growing global company and a pioneer in the ESG data science field. Our goal is to make the world a better place by creating transparency in the business world by driving positive change via the power of data. We combine AI and machine learning with human intelligence to analyze public information and identify environmental, social, and governance risks. We serve as a reality check for how companies conduct their business around the world – do they walk their talk when it comes to human rights, labor standards, corruption, and environmental issues?


We offer

  • We offer a diverse, multicultural, collaborative and dynamic work environment in our fast-paced, mission-driven company.
  • Our working conditions support a good work-life balance. This includes the opportunity to work flexibly and from home (up to 3 days per week possible).
  • You will have market based compensation, benefits and perks in line with our culture and values.
  • Paid volunteering and training days, plus a donation matching program and a health and fitness subsidy.
  • Frequent (optional) social events: From office parties to cultural potlucks or team sports - and much more
  • At RepRisk we respect the different needs and life experiences of our colleagues and we value diversity. Equal opportunities and equal treatment are a top priority.
  • And more


About You

Are you passionate about IT support and eager to elevate your expertise to new heights? Do you envision yourself as part of a dynamic team, embracing the role of an IT Support Engineer with a specialization in Jira Service Desk (Cloud) and Microsoft 365 Admin Center? Would you like to be an integral part of our IT Support team, where your efforts provide critical infrastructure support and technical assistance, ensuring smooth operations not just for the RepRisk Berlin Team locally, but also for our staff in various global locations.

If you're ready to embrace new challenges and grow professionally, we want to hear from you

Your Responsibilities

As our new Technical Support Engineer, you will play a crucial role in supporting RepRisk's growth and global reach by establishing new commercial products and redistributing partnerships with other service providers, with a particular focus on wealth-tech/fintech firms and other software and business intelligence providers. You will be part of our global Engineering division and report to the Team Lead of IT Support, based in Berlin, Germany. Additionally, you will:


Global

  • Onboarding/offboarding of users and account administration, access, and permission management.
  • Provide support to all staff across all office locations (Zurich, Berlin, Toronto, Manila, London, Tokyo), in particular with regards to their use of office apps, collaboration tools, and RepRisk internal tools.
  • Triage tickets that get created in Jira Service Desk and collaborate with IT/non-IT team to resolve or escalate as needed within SLA.
  • Keeping policies and documents updated.

Local (Berlin Office)

  • Provide onsite/remote support and maintenance for laptop, software/hardware, and network infrastructure in RepRisk Berlin office.
  • Inventory and asset accountability documentation and processing of hardware used by the Berlin office.
  • Vendor management of hardware and software requirements for the Berlin office.


You Offer

  • Minimum 3 years of IT Support
  • Experience with Jira Service Desk (cloud) or similar ticketing applications.
  • Experience with Microsoft 365 Admin center is a plus.
  • Experience with Endpoint Security tool is a plus.
  • BS/MS degree in Computer Engineering/Information Technology or equivalent qualifications is a big plus.
  • Demonstrated expertise in analysis, problem-solving, and troubleshooting.
  • Analytical and structured thinking, organized, solution-oriented, and efficient in execution.
  • Strong communication skills are essential, with proficiency in English required. Proficiency in additional languages is a plus.


Please note that we will only consider candidates with a valid work permit.

  • IT Support Engineer

    vor 3 Wochen

    Berlin, Deutschland VOQUZ IT Solutions Vollzeit

    Aufgabenbeschreibung: Agieren im First- und Second Level SupportAnnehmen, Bearbeiten, Weiterleiten und Dokumentieren von IncidentsOrganisieren und Durchführen von Onboardings sowie Offboardings Kommunizieren mit externen Anbietern sowie Verwalten des IT-Bestands Arbeiten in einem Team mit agilen MethodenFähigkeiten: Mehrjährige Erfahrungen im Bereich IT...

  • IT Support Engineer

    Vor 5 Tagen

    Berlin, Berlin, Deutschland VOQUZ IT Solutions Vollzeit

    Aufgabenbeschreibung: Agieren im First- und Second Level SupportAnnehmen, Bearbeiten, Weiterleiten und Dokumentieren von IncidentsOrganisieren und Durchführen von Onboardings sowie Offboardings Kommunizieren mit externen Anbietern sowie Verwalten des IT-Bestands Arbeiten in einem Team mit agilen MethodenFähigkeiten: Mehrjährige Erfahrungen im Bereich IT...

  • IT Support Engineer

    vor 3 Wochen

    Berlin, Deutschland VOQUZ IT Solutions Vollzeit

    Aufgabenbeschreibung: Agieren im First- und Second Level SupportAnnehmen, Bearbeiten, Weiterleiten und Dokumentieren von IncidentsOrganisieren und Durchführen von Onboardings sowie Offboardings Kommunizieren mit externen Anbietern sowie Verwalten des IT-Bestands Arbeiten in einem Team mit agilen MethodenFähigkeiten: Mehrjährige Erfahrungen im Bereich IT...

  • Technical Support Engineer

    Vor 5 Tagen

    Berlin, Berlin, Deutschland IT Recrcruitment Agency Vollzeit

    Our client, a global IT company, is seeking a talented Technical Support Engineer to join their dynamic team. If you thrive on problem-solving and helping others, this opportunity is for you Technical Support Engineer Berlin, On-site Job Description: As a Technical Support Engineer, you will be a key member of the team responsible for providing top-notch...

  • IT Support Engineer

    vor 2 Monaten

    Berlin, Deutschland RepRisk AG Vollzeit

    Job DescriptionAbout You Are you passionate about IT support and eager to elevate your expertise to new heights? Do you envision yourself as part of a dynamic team, embracing the role of an IT Support Engineer with a specialization in Jira Service Desk (Cloud) and Microsoft 365 Admin Center? Would you like to be an integral part of our IT Support team,...

  • IT Support Engineer

    vor 3 Wochen

    Berlin, Deutschland RepRisk AG Vollzeit

    Job DescriptionAbout You Are you passionate about IT support and eager to elevate your expertise to new heights? Do you envision yourself as part of a dynamic team, embracing the role of an IT Support Engineer with a specialization in Jira Service Desk (Cloud) and Microsoft 365 Admin Center? Would you like to be an integral part of our IT Support team,...

  • Support Engineer

    vor 3 Wochen

    Berlin, Deutschland IONOS SE Vollzeit

    â®â¯Support Engineer - Cloud Services / IT Beratung / Systemadministration (w/m/d) Über das Untern...

  • Support Engineer

    vor 3 Wochen

    Berlin, Deutschland IONOS SE Vollzeit

    â®â¯Support Engineer - Cloud Services / IT Beratung / Systemadministration (w/m/d) Über das Unternehmen Wir sind Europas führende Plattform für Cloud Services und Hosting-Dienstleistungen.

  • VoIP Plattform Engineer

    vor 3 Wochen

    Berlin, Deutschland inopla GmbH Vollzeit

    â®â¯VoIP Plattform Engineer - IT Support / CheckMk / Netzwerk / Debian (m/w/d) Über das Unternehme...

  • Support Engineer

    vor 1 Monat

    Berlin, Deutschland IONOS SE Vollzeit

    â®â¯Support Engineer - Cloud Services / IT Beratung / Systemadministration (w/m/d) Über das Unternehmen Wir sind Europas führende Plattform für Cloud Services und Hosting-Dienstleistungen. Wir begleiten erfolgreich unsere Kund:innen bei ihrer Unternehmensentwicklung. Für uns...

  • IT Support Engineer Intern

    vor 4 Wochen

    Berlin, Deutschland AppLovin Vollzeit

    About AppLovinAppLovin makes technologies that help businesses of every size connect to their ideal customers. The company provides end-to-end software and AI solutions for businesses to reach, monetize and grow their global audiences. For more information about AppLovin, visit: .To deliver on this mission, our global team is composed of team members with...

  • IT Support Engineer Intern

    vor 3 Wochen

    Berlin, Deutschland AppLovin Vollzeit

    EinleitungAbout AppLovinAppLovin makes technologies that help businesses of every size connect to their ideal customers. The company provides end-to-end software and AI solutions for businesses to reach, monetize and grow their global audiences. For more information about AppLovin, visit: .To deliver on this mission, our global team is composed of team...

  • IT Support Engineer Intern

    vor 4 Wochen

    Berlin, Deutschland AppLovin Vollzeit

    EinleitungAbout AppLovinAppLovin makes technologies that help businesses of every size connect to their ideal customers. The company provides end-to-end software and AI solutions for businesses to reach, monetize and grow their global audiences. For more information about AppLovin, visit: .To deliver on this mission, our global team is composed of team...

  • IT Support Engineer Intern

    vor 4 Wochen

    Berlin, Berlin, Deutschland AppLovin Vollzeit

    EinleitungAbout AppLovinAppLovin makes technologies that help businesses of every size connect to their ideal customers. The company provides end-to-end software and AI solutions for businesses to reach, monetize and grow their global audiences. For more information about AppLovin, visit: .To deliver on this mission, our global team is composed of team...

  • IT Support Engineer Intern

    vor 3 Wochen

    Berlin, Berlin, Deutschland AppLovin Vollzeit

    EinleitungAbout AppLovinAppLovin makes technologies that help businesses of every size connect to their ideal customers. The company provides end-to-end software and AI solutions for businesses to reach, monetize and grow their global audiences. For more information about AppLovin, visit: .To deliver on this mission, our global team is composed of team...

  • Technical Support Engineer

    vor 1 Tag

    Berlin, Deutschland IT.HR Recrcruitment Agency Vollzeit

    Our client, a global IT company, is seeking a talented Technical Support Engineer to join their dynamic team. If you thrive on problem-solving and helping others, this opportunity is for you! Technical Support Engineer Berlin, On-site Job Description: As a Technical Support Engineer, you will be a key member of the team responsible for providing top-notch...

  • IT Support Engineer

    vor 4 Wochen

    Berlin, Deutschland Billie Vollzeit

    We are Billie, the leading provider of Buy Now, Pay Later (BNPL) payment methods for businesses, offering B2B companies innovative digital payment services and modern checkout solutions. We are to create a new standard for business payments and have made it our mission to simplify the purchasing experience for all businesses making it a tool for growth. Our...

  • IT Support Engineer

    vor 3 Wochen

    Berlin, Deutschland Billie Vollzeit

    We are Billie, the leading provider of Buy Now, Pay Later (BNPL) payment methods for businesses, offering B2B companies innovative digital payment services and modern checkout solutions. We are to create a new standard for business payments and have made it our mission to simplify the purchasing experience for all businesses making it a tool for growth. Our...

  • Support Engineer

    Vor 5 Tagen

    Berlin, Berlin, Deutschland TalenTailors Vollzeit

    Job Title: Support EngineerWelcome to our company! We are in search of a highly motivated Support Engineer to join our customer's team and provide top-notch technical support to ensure customer satisfaction.Consideration for relocation is available for this position.Responsibilities:Provide prompt and reliable assistance to customers via tickets, phone...

  • Customer Support Engineer

    vor 2 Wochen

    Berlin, Deutschland Anyscale Vollzeit

    Customer Support Engineer - EMEA BerlinSales – Sales /Full-time /Hybrid About Anyscale: At , we're on a mission to democratize distributed computing and make it accessible to software developers of all skill levels. We’re commercializing , a popular open-source project that's creating an ecosystem of libraries for scalable machine learning....