Support Engineer

vor 3 Wochen


Berlin, Deutschland AED-SYNERGIS Vollzeit

Make Connections – Build Solutions

Die ist ein führender Anbieter von innovativen Softwarelösungen in den Bereichen Geoinformationssysteme (GIS), Facility Management (CAFM) und Telekommunikation (Telco). Unsere Software hilft Unternehmen, Behörden sowie Versorgungs- und Entsorgungsunternehmen bei der fundierten Analyse ihrer räumlichen Informationen, um zukunftsweisende Entscheidungen zu treffen.

Die Geschäftseinheit Land Management ist für die Entwicklung, Wartung und den Support unserer erfolgreichen Softwareprodukte 3A und DAVID verantwortlich. Aktuell arbeiten unsere Teams an einer neuen cloudbasierten Produktgeneration namens „VertiGIS Land Management“.

Zur Verstärkung des Teams „Produkt-Support“ suchen wir eine/n Support Engineer (m/w/x) der zusammen mit dem Support-Team die gemeldeten Problemstellungen unserer Kunden annimmt, analysiert und Lösungsoptionen erarbeitet.

Die Aufgaben der Stelle

1st und 2nd level Support für unsere Kunden an der HotlineQualifizierte Annahme und Bewertung von ProblemmeldungenUnterstützung der Kunden bei ProblemlösungenEigenständige Erarbeitung praxisorientierter LösungenAufbereitung der Problemfälle zur Weitergabe an die zuständigen FachabteilungenKenntnisse in einem der Bereiche Geowissenschaften, Geoinformatik, Geomatik (idealerweise erworben durch ein Studium)Ausgeprägtes analytisches DenkvermögenSelbstständige, lösungsorientierte ArbeitsweiseAusgesprochen hohes QualitätsbewusstseinHohes Maß an Service- und KundenorientierungSehr gute Deutsch- und gute Englisch-KenntnisseVon Vorteil:Kenntnisse im Bereich des Landmanagement, insbesondere in Bezug auf das staatliche und kommunale Liegenschaftskataster in DeutschlandGrundverständnis von IT-Infrastrukturen oder der ProgrammierungKenntnisse in Datenbank- und Esri ArcGIS-Technologien

Unsere Rahmenbedingungen

30 Tage UrlaubFlexible Arbeitszeit durch GleitzeitHome-Office RegelungFirmenlaptopMitarbeiterentwicklung und TrainingInternationales ArbeitsumfeldKiTa-Zuschuss


Die Stelle ist zu besetzen an einem der folgenden Standorte in Deutschland (Hybrides Arbeiten möglich):

Berlin - Eichenstraße 3b, 12435 Berlin

Bonn - Mallwitzstraße 1-3, 53177 Bonn

Hamburg - Wendenstraße 8-12, 20097 Hamburg

München - Carl-Wery-Straße 22, 81739 München


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