Technical Systems Support Specialist
vor 4 Wochen
Technical Systems Support Specialist (m/f/d)
Stuttgart, Germany Business Systems Full-time
About Us
AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.
Join us in shaping the future of software technology
What we are looking for
To help us on our mission, we are looking for a talented and highly ambitious Technical Systems Support Specialist. In this role you will,
Partner with our internal customers (customer facing teams) to effectively resolve technical issues through different communication channels Develop best practices for recurring problems, together with your team Collaborate within and outside of your team to support broader business objectives Advise the internal user about our tools taking into account their business requirements Customer-centric mindset with a passion for delivering exceptional service Ability to create and maintain documentation for troubleshooting procedures and solutions Authorization management, implementation of use cases and system adjustments with the dedicated departments
Basic Qualifications:
Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal Successfully completed subject-specific studies/training in the field of IT or comparable qualifications First work experience in a customer contact-centred area You work independently and communicate effectively and proactively with your team Confident personality with good technical comprehension and a passion for learning and growth Ability to see things from the user perspective Fluency in written and spoken English, German is a plus Critical thinking and problem-solving skills to diagnose and resolve complex technical issues Proactive approach, eye level communication & flexibility Strong verbal and written communication skills to effectively communicate technical information to non-technical users
Preferred Skills and Experience:
Experience in administration of any CRM or ERP system Understanding of technical topics, such as: interfaces, distributed systems, networks, protocols etc. Interest in administration of NetSuite
What we offer:
Flexible working hours Potential for personal and professional development A fun, creative and supportive team Be part of a fast growing company with a lot of opportunity for advancement-
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