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Specialist, Surface Experience EU – 12 month contract

vor 4 Monaten

Berlin, Deutschland Audible Vollzeit

ABOUT THIS ROLE


You are responsible for improving the customer experience on Web and App for Audible in EU. Together with your team colleagues you plan and execute a test-driven approach to content discovery and customer engagement. You will be good at both working independently and within cross-functional project teams.
The scope of the role “Specialist Surface Experience” has the goal to provide an excellent Onsite/App UX across EU and business models to delight our customers and strengthen revenue & retention. The role has the need to think beyond one marketplace and rather have EU4 goals in mind and being able to see the steps that are needed to reach these goals. The key performance indicators your initiatives will impact are churn, credit consumption, listening and revenue. You will take a test approach and use different targeting opportunities and personalization algorithms to optimize the experience for Audible’s customers.

This position is a 12 month fixed-term contract.

As a Specialist, Surface Experience EU, you will…
- Manage, optimize and analyze Onsite & App UX for customers with the goal of driving revenue, improving customer engagement and efficiency
- Improve and maintain content visibility and performance by supporting content campaigns for Audible in EU
- Collaborate on launch of product features by providing Onsite/App tactics
- Inform and implement bold, creative promotions and programs, marketing communications, and special projects throughout Audible engagement channels
- Liaise and collaborate with cross-functional teams (Marketing, Design, Customer Support, Product and Content) to bring these experiences and functionalities to the marketplace