Specialist, Surface Experience Eu
vor 3 Monaten
At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.
ABOUT THIS ROLE
You are responsible for improving the customer experience on Web and App for Audible in EU. Together with your team colleagues you plan and execute a test-driven approach to content discovery and customer engagement. You will be good at both working independently and within cross-functional project teams.
The scope of the role “Specialist Surface Experience” has the goal to provide an excellent Onsite/App UX across EU and business models to delight our customers and strengthen revenue & retention. The role has the need to think beyond one marketplace and rather have EU4 goals in mind and being able to see the steps that are needed to reach these goals. The key performance indicators your initiatives will impact are churn, credit consumption, listening and revenue. You will take a test approach and use different targeting opportunities and personalization algorithms to optimize the experience for Audible’s customers.
This position is a 12 month fixed-term contract.
As a Specialist, Surface Experience EU, you will
- Manage, optimize and analyze Onsite & App UX for customers with the goal of driving revenue, improving customer engagement and efficiency
- Improve and maintain content visibility and performance by supporting content campaigns for Audible in EU
- Collaborate on launch of product features by providing Onsite/App tactics
- Inform and implement bold, creative promotions and programs, marketing communications, and special projects throughout Audible engagement channels
- Liaise and collaborate with cross-functional teams (Marketing, Design, Customer Support, Product and Content) to bring these experiences and functionalities to the marketplace
ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. Our Hub+Home hybrid workplace model gives employees the flexibility between gathering in a common office space (work from hub) and remote work (work from home). For more information, please visit adbl.co/hybrid.
Berlin, BE, DEU
Basic Qualifications
- Professional Degree (Bachelors’ degree, MBA, M.A., M.S., or another post-graduate degree)
- 1-2 years’ experience in merchandising, online marketing, or ecommerce in the digital media industry (online publishing, video, music, etc.)
- Experience with Content Management Systems & AB Testing Tools
- Experience with web/mobile analytics programs i.e., Site Catalyst, Google Analytics
- Business fluency in written and verbal English AND one additional European language (German, French, Italian or Spanish)
Preferred Qualifications
- Have a solid understanding of success metrics and analytical capability
- Comfortable working with international teams and cultures
- An avid consumer of online media, including books, websites, blogs, and other digital content
- Passion for books, audiobooks, and digital entertainment
m/w/d
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