Client Delivery Manager
vor 3 Wochen
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What you`ll do
Summary:
You will be the main point of contact for SAP's private cloud customers - this includes our main offering RISE with SAP S/4HANA Cloud, private edition. On a regular basis, you will align with your customers, plan and steer the engagement together with your customer. You will be the customer’s ambassador in the Enterprise Cloud Services organization and help to drive our business in a dynamic, rapidly evolving environment.
The Role:
Your main goals will be customer satisfaction and commercial success while driving the end-to-end customer engagement through onboarding, run and renewal phases. You will have three main areas of responsibility:
1. Engagement Management: lead the customer, plan & review of services in accordance with the customer’s requirements, manage stakeholders, lead the communication
2. Delivery Management: day-to-day operations, support of projects, de-escalate critical engagements
3. Contract Management: understand the contract, drive change requests, perform SLA reporting and reviews with the customer
Accompanying our customers on their cloud journey is a challenging and exciting opportunity for personal and professional growth and experience as you engage with our customers of various sizes, backgrounds and industries to manage their mission critical SAP landscapes.
What you bring
· Bachelor or Master degree in a business or technology related field (e. g. Computer Science, Business Administration, etc.)
· Presentation and communication skills in German and English, ability to switch communication styles for technical and non-technical audience with confidence, including management or executive level at customers
· Pro-active, problem solving, "can-do" attitude and “customer first” mindset
· Engagement management, relationship building and de-escalation skills
· Understanding of SAP's cloud business, especially private cloud offerings
· Accustomed to work in international environments
· 3+ years of experience in a customer-facing role in the cloud or IT consulting business
Meet your team
Your team is a highly motivated and constructive team of CDMs in SAP’s Berlin office. The team has a positive attitude, is supportive towards colleagues and eager to learn.
#SAPECSCareers
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Requisition ID: 411124 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
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