German Speaking Customer Care Specialist
vor 2 Monaten
Join Patrique Mercier Recruitment as a German Speaking Customer Care Specialist and become a vital part of our customer service team. In this role, you will have the opportunity to engage with our German-speaking clients, providing exceptional support and ensuring their needs are met efficiently.
Your ability to communicate effectively in German will be key to delivering top-notch service and enhancing customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via various channels, including phone, email, and live chat.
- Provide thorough and accurate information regarding products, services, and policies.
- Assist customers in resolving issues, complaints, and questions with a courteous and professional demeanor.
- Accurately log customer interactions into the CRM system.
- Work collaboratively with team members to enhance service delivery.
- Maintain an up-to-date knowledge of product offerings and company procedures.
- Contribute to team performance by achieving individual and collective goals.
Requirements
- Fluency in German and English, with outstanding written and verbal communication skills.
- Previous experience in customer service is preferred.
- Strong problem-solving skills and a proactive attitude toward customer inquiries.
- Exceptional interpersonal skills and a commitment to customer satisfaction.
- Proficient in using computer applications and customer support software.
- Ability to handle multiple tasks in a fast-paced environment.
- Detail-oriented and dedicated to providing high-quality service.
- A positive team player with the ability to work well under pressure.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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