German Speaking Customer Care Specialist

vor 2 Monaten


Stuttgart, Deutschland Patrique Mercier Recruitment Vollzeit

Join Patrique Mercier Recruitment as a German Speaking Customer Care Specialist and become a vital part of our customer service team. In this role, you will have the opportunity to engage with our German-speaking clients, providing exceptional support and ensuring their needs are met efficiently.

Your ability to communicate effectively in German will be key to delivering top-notch service and enhancing customer satisfaction.


Key Responsibilities:
  • Respond to customer inquiries via various channels, including phone, email, and live chat.
  • Provide thorough and accurate information regarding products, services, and policies.
  • Assist customers in resolving issues, complaints, and questions with a courteous and professional demeanor.
  • Accurately log customer interactions into the CRM system.
  • Work collaboratively with team members to enhance service delivery.
  • Maintain an up-to-date knowledge of product offerings and company procedures.
  • Contribute to team performance by achieving individual and collective goals.

Requirements

  • Fluency in German and English, with outstanding written and verbal communication skills.
  • Previous experience in customer service is preferred.
  • Strong problem-solving skills and a proactive attitude toward customer inquiries.
  • Exceptional interpersonal skills and a commitment to customer satisfaction.
  • Proficient in using computer applications and customer support software.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Detail-oriented and dedicated to providing high-quality service.
  • A positive team player with the ability to work well under pressure.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )


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