Professional for Retail Collections UK
vor 3 Wochen
We put Mercedes-Benz vehicles on the road - with passion and commitment
As a subsidiary of Mercedes-Benz Bank AG, Mercedes-Benz Bank Service Center in Berlin is responsible for the whole commercial business around financial services for Mercedes-Benz vehicles - from smarts to buses. Fairness, openness and integrity are central elements of our corporate culture. We offer our customers and dealers a premium service in leasing, financing and insurance products: competent, fast and flexible
An international team of over people located right at Berlin Alexanderplatz is waiting to meet you. Come and join us, and become part of an open-minded and committed team at one of the best employers in Berlin-Brandenburg
The European Shared Services for Debt Collections in Berlin services delinquent retail and small business customers for Germany, Spain, Italy, France, BeNeLux and the UK. The focus of the department is to mitigate credit losses through customer interaction in order to reach payment arrangements with our customers.
As one of the best employers in Berlin-Brandenburg, a successful start for our new colleagues is important to us so that you can expect relocation support and a structured onboarding and specialist training. In addition to our collectively agreed salary, flexible working time models and days vacation per year, the benefits for our employees include a variety of employee discounts, a well-equipped fitness studio in our office building and a fleet of vehicles for private use. You will find further information about our house and its benefits under:
Your tasks will be:
Responsible for retail areas – Negotiate with customer to collect monthly installments from customers facing a problem of high arrears by using available technology while adhering to regulatory requirements Use negotiation tools to determine a customer’s reason for delinquency Provide proactive thinking to utilize internal “tool kit” to assist customer in determining the proper resolution (payment, restructure, voluntary surrender) Provide restructuring agreements to qualified customers Provide support to collections third parties Manage of incoming/outcoming emails, letters, faxes and payments allocations QualifikationenWhat you bring to the table:
Degree in Laws, Business Administration, Economics/Finance or a related field Strong professional experience in Collections Experience in customer services Native speaker level in English language Any other europea languages will be considered as a plus Good knowledge of Microsoft OfficeSoft skills:
Driven to win Driven to continuously improve Perseverance Negotiation and communication skills Assertiveness Excellent teamwork skills Reliable and self-reliant way of workingAdditional information:
It is a limited position.
Please understand that we no longer accept paper applications and that there is no right to get your documents returned.
BenefitsEssenszulagenBetriebliche AltersversorgungHybrides Arbeiten möglichGesundheitsmaßnahmenMitarbeiterrabatte möglichFlexible Arbeitszeit möglichMitarbeiter EventsCoachingBetriebsarztBarrierefreiheitGute AnbindungKantine, CaféParkplatzKinderbetreuungMobilitätsangeboteMitarbeiterbeteiligung möglich-
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