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Head of Service to Customer Platforms
vor 3 Wochen
Your Role
Disciplinary and professional management of 6 to 13 employees in accordance with our management principles we understand this mean that you lead, motivate, manage and develop employees. You will also act as Hiring Manager within the recruiting process at Zeiss, in which you will accompany all recruiting steps from the job advertisement to the possible hiring of a candidate
You are responsible for the allocation of your internal as well as external employees according to the requirements and their priorities
You ensure the operation of the S2C applications in your area. This includes ensuring support quality and adherence to service level agreements
When it comes to security, you ensure that all new requirements comply with the currently applicable security standards. If there are changes to the security standards, you take care of the review of existing implementations
In the Digital Experience and Customer Relationship Management Platforms area, you will be involved in the further development of the strategy and will subsequently be responsible for implementing it in your area
In the area of Digital Experience and Service to Customer (S2C) Platforms you are involved in the further development of the CRM Service strategy and you are subsequently responsible for implementing it in your area
You are responsible for stakeholder management for your area by acting as an interface between CIT, the internal specialist departments and the business groups
In a continuous process, you will further develop the solution portfolio of your area of responsibility. This includes topics such as operational excellence of the applications for which the organization is responsible, product compliance management and health & safety management, taking into account changing IT trends. This area of responsibility also includes the continuous development of the service and the sustainable solution of problems beyond the team boundaries
You will also work on selected topics as an CRM Service Solution Consultant in project and daily operations
Your Profile
Successfully completed studies in computer science, business informatics or industrial engineering
High level of leadership skills
Social and communication skills
Servant-Leader mentality with the aim of developing and supporting teams
Extensive professional experience in a comparable position as well as already accumulated experience in application management in a CRM Service platform environment
Experience in analyzing business processes and formulating and translating functional requirements into technical solutions
End-to-end process consulting in the CRM Service area, ideally also with S/4 HANA S2C
Comprehensive understanding of IT architecture and processes
Knowledge and experience in international project management
Good intercultural competence
Business fluent in English and good knowledge of German
Analytical and structural thinking
High customer, quality and results orientation
Moderation, organizational and negotiation skills as well as assertiveness
Creative way of thinking when solving problems
Solution-oriented thinking and working
You can create new solution patterns or combine known solution patterns
Your ZEISS Recruiting Team:
Björn Fabian Scheben-
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