Head of Service to Customer Platforms

vor 3 Wochen

Jena, Deutschland ZEISS Gruppe Vollzeit

Your Role

  • Disciplinary and professional management of 6 to 13 employees in accordance with our management principles we understand this mean that you lead, motivate, manage and develop employees. You will also act as Hiring Manager within the recruiting process at Zeiss, in which you will accompany all recruiting steps from the job advertisement to the possible hiring of a candidate
  • You are responsible for the allocation of your internal as well as external employees according to the requirements and their priorities
  • You ensure the operation of the S2C applications in your area. This includes ensuring support quality and adherence to service level agreements
  • When it comes to security, you ensure that all new requirements comply with the currently applicable security standards. If there are changes to the security standards, you take care of the review of existing implementations
  • In the Digital Experience and Customer Relationship Management Platforms area, you will be involved in the further development of the strategy and will subsequently be responsible for implementing it in your area
  • In the area of Digital Experience and Service to Customer (S2C) Platforms you are involved in the further development of the CRM Service strategy and you are subsequently responsible for implementing it in your area
  • You are responsible for stakeholder management for your area by acting as an interface between CIT, the internal specialist departments and the business groups
  • In a continuous process, you will further develop the solution portfolio of your area of responsibility. This includes topics such as operational excellence of the applications for which the organization is responsible, product compliance management and health & safety management, taking into account changing IT trends. This area of responsibility also includes the continuous development of the service and the sustainable solution of problems beyond the team boundaries
  • You will also work on selected topics as an CRM Service Solution Consultant in project and daily operations

Your Profile

  • Successfully completed studies in computer science, business informatics or industrial engineering
  • High level of leadership skills
  • Social and communication skills
  • Servant-Leader mentality with the aim of developing and supporting teams
  • Extensive professional experience in a comparable position as well as already accumulated experience in application management in a CRM Service platform environment
  • Experience in analyzing business processes and formulating and translating functional requirements into technical solutions
  • End-to-end process consulting in the CRM Service area, ideally also with S/4 HANA S2C
  • Comprehensive understanding of IT architecture and processes
  • Knowledge and experience in international project management
  • Good intercultural competence
  • Business fluent in English and good knowledge of German
  • Analytical and structural thinking
  • High customer, quality and results orientation
  • Moderation, organizational and negotiation skills as well as assertiveness
  • Creative way of thinking when solving problems
  • Solution-oriented thinking and working
  • You can create new solution patterns or combine known solution patterns

Your ZEISS Recruiting Team:
Björn Fabian Scheben

  • Head of Service to Customer Platforms

    vor 1 Monat

    Jena, Deutschland ZEISS Group Vollzeit

    Your Role Disciplinary and professional management of 6 to 13 employees in accordance with our management principles we understand this mean that you lead, motivate, manage and develop employees. You will also act as Hiring Manager within the recruiting process at Zeiss, in which you will accompany all recruiting steps from the job advertisement to...

  • Head of Lead to Order Platforms

    vor 1 Monat

    Jena, Deutschland ZEISS Group Vollzeit

    Ihre Rolle Disziplinarisches und fachliche Führung von 6 bis 13 Mitarbeitern, darunter verstehen wir in unserem Unternehmen entsprechend den Führungsgrundsätzen, dass Du die Mitarbeiter führst, sie motivierst, sie steuerst und sie auch weiterentwickelst. Außerdem agierst Du als Hiring-Manager im Rahmen des Recruiting-Prozesses bei Zeiss, in dem...

  • Head of Business Applications Operations

    Vor 5 Tagen

    Jena, Thüringen, Deutschland NTT DATA Business Solutions Global Managed Services GmbH Vollzeit

    Das ist eine Stellenanzeige von Den vollständigen Link zur Stellenanzeigefinden Sie hier: STELLENBESCHREIBUNGEmpowering You – to break new ground Als NTT DATA Business Solutions sind wir mehr als nur ein Unternehmen - wir sind ein Team von innovativen und leidenschaftlichen Menschen, die sich darauf spezialisiert haben, wertschöpfende SAP-Lösungen zu...

  • Head of Business Development

    vor 4 Wochen

    Jena, Deutschland ZEISS Gruppe Vollzeit

    Within the ZEISS Microoptics we optimize glass and transparent plastic surfaces based on a patent-protected IP platform using different micro-optical structures and holographic optical elements, enabling the integration and combination of different functionalities such as lighting, projection, filtering and detection. Your role In this function it is your...

  • Head of Business Development

    vor 4 Wochen

    Jena, Deutschland ZEISS Group Vollzeit

    Within the ZEISS Microoptics we optimize glass and transparent plastic surfaces based on a patent-protected IP platform using different micro-optical structures and holographic optical elements, enabling the integration and combination of different functionalities such as lighting, projection, filtering and detection. Your role In this function it is...

  • Head of Project Procurement Refractive Surgery

    vor 2 Wochen

    Jena, Thüringen, Deutschland ZEISS Gruppe Vollzeit

    Your Rolelead and develop a team of 5 project buyers at the development and production site in Jena, for the Business Sector Refractive Surgery, Digital Health and Advanced Developmentunderstand the strategy and product roadmap of the relevant Business Sectors, and make it transparent to the teamensure that project buyers are fully and early integrated in...

  • SAP Cloud Architect Business Technology Platform

    vor 2 Wochen

    Jena, Thüringen, Deutschland NTT DATA Business Solutions Global Managed Services GmbH Vollzeit

    Das ist eine Stellenanzeige von Den vollständigen Link zur Stellenanzeigefinden Sie hier: STELLENBESCHREIBUNGEmpoweringYou – to break new ground Als NTT DATA Business Solutions sind wir mehr als nur ein Unternehmen - wir sind ein Team von innovativen und leidenschaftlichen Menschen, die sich darauf spezialisiert haben, wertschöpfende SAP-Lösungen zu...

  • Head of Project Procurement Refractive Surgery

    vor 2 Wochen

    Jena, Deutschland ZEISS Gruppe Vollzeit

    Your Role lead and develop a team of 5 project buyers at the development and production site in Jena, for the Business Sector Refractive Surgery, Digital Health and Advanced Development understand the strategy and product roadmap of the relevant Business Sectors, and make it transparent to the team ensure that project buyers are fully and early integrated...

  • (Junior) Inside Sales Representative

    vor 4 Wochen

    Jena, Deutschland Intershop Communications AG Vollzeit

    Homeoffice Junior We are Intershop - We're built to boost your business! As an e-commerce pioneer, we have been setting standards in the development of software for digital commerce for almost 30 years. With our cloud offering and as a Microsoft partner, we...

  • Business Process SAP Consultant – End-to-End Lead-to-Cash

    vor 4 Wochen

    Jena, Deutschland ZEISS Group Vollzeit

    Your Role The Opportunity: The business has a unique opportunity to realign business processes globally and make the entire Group ready for the future. Today, around 14,000 employees work with existing SAP ERP systems. They call up over 50 million transactions every month. ZEISS aims to standardize and regularize different ERP systems, from numerous...

  • Field Service Engineer

    vor 4 Wochen

    Jena, Deutschland Danaher Vollzeit

    Wondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...

  • Junior Java Developer

    vor 4 Wochen

    Jena, Deutschland Intershop Communications AG Vollzeit

    Homeoffice Ilmenau Jena Junior We are Intershop - We're built to boost your business! As an e-commerce pioneer, we have been setting standards in the development of software for digital commerce for almost...

  • Senior Software Engineer

    vor 4 Wochen

    Jena, Deutschland Intershop Communications AG Vollzeit

    Homeoffice Ilmenau Jena Senior We are Intershop - We're built to boost your business! As an e-commerce pioneer, we have been setting standards in the development of software for digital commerce for almost...

  • Senior Manager Customer Projects

    vor 2 Wochen

    Jena, Deutschland ZEISS Gruppe Vollzeit

    Your Role We are seeking a highly motivated and experienced Senior Manager Customer Projects to join our team. In this role, you will be responsible for initiating, leading & executing strategic and large-scale operational initiatives within the ZEISS Shared Production Unit to deliver against requirements from internal and external customers, e.g. product...

  • Senior Manager Customer Projects

    vor 4 Wochen

    Jena, Deutschland ZEISS Group Vollzeit

    Your Role We are seeking a highly motivated and experienced Senior Manager Customer Projects to join our team. In this role, you will be responsible for initiating, leading & executing strategic and large-scale operational initiatives within the ZEISS Shared Production Unit to deliver against requirements from internal and external customers, e.g....

  • Head of Assembly Jena

    vor 2 Wochen

    Jena, Thüringen, Deutschland ZEISS Gruppe Vollzeit

    Head of Assembly Jena (m/w/x) Full time posted on Posted 30+ Days Ago job requisition idFachliche und disziplinarische Führung sowie stetige Weiterentwicklung des Produktionsbereichs von hochpräzisen optischen Baugruppen und Systemkomponenten mit großer Teilevielfalt und kleinen LosgrößenSie sind verantwortlich für den reibungslosen Ablauf der...

  • Deutschsprachige Kundenservice in Griechenland

    Vor 3 Tagen

    Jena, Deutschland Teleperformance Vollzeit

    Are you a fluent German speaker? This is your chance to work in our Microsoft Support team!Microsoft collaborates with our Teleperformance Greece, providing excellent opportunities an excellent opportunity for experienced technology enthusiasts to work with the world’s tech leader!If you speak German fluently and wish to experience working in the world of...

  • Head of R&D Biometrie

    vor 3 Wochen

    Jena, Thüringen, Deutschland ZEISS Gruppe Vollzeit

    Ihre RolleDie Carl Zeiss Meditec AG ermöglicht es Ärztinnen und Ärzten, das Leben ihrer Patientinnen und Patienten in der Ophthalmologie, Mikrochirurgie und anderen medizinischen Wachstumsbereichen zu verbessern. Mit unserer bewährten Medizintechnik und unserem Applikationswissen verbessern wir den weltweiten Standard of care.Als Head of R&D Biometrie /...

  • Manager Business Process Excellence

    vor 4 Wochen

    Jena, Deutschland ZEISS Gruppe Vollzeit

    Your Role This function offers you the chance to work on one of ZEISS' key group programs and to drive harmonization and standardization of processes and structures that define the way how ZEISS will work for years to come. In detail... You will take responsibility to achieve the best solution for ZEISS, balancing individual functional and segment needs by...

  • Manager Business Process Excellence

    vor 1 Monat

    Jena, Deutschland ZEISS Group Vollzeit

    Your Role This function offers you the chance to work on one of ZEISS' key group programs and to drive harmonization and standardization of processes and structures that define the way how ZEISS will work for years to come. In detail... You will take responsibility to achieve the best solution for ZEISS, balancing individual functional and segment...