Customer Success Manager
vor 1 Monat
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
YOUR FUTURE ROLE
As a Client Success Manager, you will be responsible for developing trusted relationships with your clients, measured through revenue growth, retention, and relationship health. Being part of Client Success means you will have a unique opportunity to join the client on their journey with SAP Concur. The goal is to ensure the client feels supported in achieving their desired outcomes by offering industry insights and best practices. This is a dynamic role where you will identify and hone your unique talents.
- Building a territory plan to proactively engage clients throughout their lifecycle
- Maintaining a clean client portfolio, risk forecasting & risk management
- Developing strong relationships with each client using regular meetings
- Preparing and presenting meaningful and strategic client business reviews
- Achieving client retention and revenue goals on a quarterly basis
- Developing the ability to speak to industry best practices and SAP Concur products
- Working in partnership with our Sales teams to identify sales opportunities
- Contributing to process development and organisational growth projects
- Opportunities for training in role as well as career development
YOUR PROFILE
- Fluent in German & English
- Minimum a few years of professional experience in Account Management/Customer Success Management, Travel & Expense Management and/or similar areas
- Track record of achieving customer retention and revenue growth targets
- Capable of leading and influencing client meetings
- Asks thought-provoking questions
- Ability to successfully manage internal and cross-functional relationships
- Highly organised and able to manage many activities and deadlines
- Willingness to adapt to change
- Thrive in an entrepreneurial and evolving environment
- Experience in managing a complex portfolio with multiple companies
- Willingness to travel to meet customers in person within the DACH region
- Understanding of SaaS solutions, ideally Concur products a plus
ABOUT THE TEAM
Our Client Success organisation serves as the focal point for our clients. We are a mosaic of high-performing individuals who are committed to helping those around us to also achieve excellence.
Our mission is to achieve best in class client retention and drive efficient scalable processes, whilst also ensuring that clients can trust in a consistently excellent experience across the company. This role is a direct extension of SAP Concur’s Client Experience mission to become a trusted partner, empowering clients to focus on their purpose and become a best run business.
We are committed to creating a diverse team and are looking for individuals that desire to make a difference.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Requisition ID: 408173 | Work Area: Sales | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
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