Customer Loyalty and Growth Associate
vor 4 Monaten
Customer Loyalty and Growth Associate (m/f/d)
Stuttgart, Germany Customer Experience Full-time
About Us
AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.
Join us in shaping the future of software technology
What we are looking for:
To support us on our mission, we are looking for a highly motivated Customer Loyalty and Growth Manager to join our Customer Experience department. In this pivotal role, you will play a key part in ensuring the ongoing satisfaction and growth of our customer base.
Manage the renewal process for assigned customers within the 90-day renewal window, ensuring seamless continuation of services Identify opportunities to sell additional features and connections (upsells) to existing customers, enhancing their experience and our revenue Focus on upgrading customers from legacy licenses to our current offerings, ensuring they benefit from the latest features and services Streamline customer management by consolidating multiple individual licenses into a single, manageable license when opportunities arise Aim to reduce customer churn and increase retention, employing strategies that contribute to the overall goal of the Customer Loyalty and Growth team Conduct product demos and provide comprehensive support to customers during the renewal process, addressing any questions or concerns In cases where customers decide to churn at the end of their renewal period, gather detailed feedback to understand their reasons and inform future retention strategies
Basic Qualifications:
Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal 1-3 years of experiences in CSM/Account management Experience selling 3-year deals, preferably SaaS Proficient knowledge of business administration, negotiation, and retention skills Experience leading demos with customers Passion and understanding for technology (Cloud Services & SaaS Solutions), CRM, and business (process) analysis Creative and empathic, with great communication skills Excellent written and verbal communication skills in German and English are mandatory, any other languages like French, Dutch, Italian or Spanish are a plus
Preferred Skills and Experience:
Experience working under quotas and KPI’s Organized and structured with excellent analytical and problem-solving skills Adaptability and resilience in a fast-paced environment
What we offer:
Centrally located office in Stuttgart Flexible working hours and a hybrid working model 30 vacation days/year in a full-time position Free drinks and weekly team lunch Personal and professional development potentialities and room for creative ideas An international team-
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