System Technician

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As pioneer and leading company in the field of robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. 

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

Primary Function of Position:

The Technician manages the coordination, maintenance and overall management of the Commercial Enablement da Vinci system platforms, Instruments & Accessories (I&A) and Advanced Technologies. The System Technician is responsible for system set-up and take-down, system troubleshooting, and overall system logistics to ensure high quality delivery and support of all global programs.

Roles and Responsibilities:

• System workshop set-up for all Commercial Enablement programs
• Maintain and order inventory of Intuitive Systems and I&A
• Maintain organization and status log of all Commercial Learning system and I&A assets. i.e. location status, system repairs/tickets, inventory levels for Instruments & Accessories.
• Manage system shipments and loaners
• Strong administrative and record keeping skills (system and I&A usage metrics)
• Has advanced level knowledge of the system and I&A. Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
• Align /coordinate with Commercial Learning training team to execute training programs effectively.
• Participate in Commercial Learning program review meetings.
• Support on-demand training programs.

Technical Skills:

• Intuitive technical expert across all system platforms (training provided)
•  Independently manage all administrative duties of role which include but are not limited to: Inventory management, I&A purchases, system location tracker.
• Independently manage system shipments
• Ability to identify, make recommendations, and or provide feedback to Product Support and Trainers on I&A, simulators, and systems
• Manage upgrades, maintenance and troubleshooting of all da Vinci Systems, simulators and I&A
• Oversee building Demo Rooms of Intuitive Systems and I&A
• Advanced level troubleshooting capabilities
• FSE certification on all platforms (training provided)

Required Knowledge, Skills, and Experience:

• Bachelor’s degree or acceptable alternative education w/ technical certificatication

•  Ideally 3+ years of professional work experience, preferably in technical support or lab operations

• Fluent in German and English

• Strong communication skills

• Coordination and logistical experience preferred

• Strong organizational skills

• Knowledge of surgical/laboratory terminology, equipment, materials and procedures as well as the fundamental laboratory methods relating to surgery

• An ability to travel up to 10%, dependent upon projects

Intuitive ist ein Arbeitgeber, der gleiche und gerechte Beschäftigungsmöglichkeiten bietet. Wir bieten allen qualifizierten Bewerbern und Mitarbeitern gleiche Beschäftigungsmöglichkeiten, unabhängig von ethnischer Herkunft, Geschlecht, Schwangerschaft, sexueller Orientierung, Geschlechtsidentität, nationaler Herkunft, Hautfarbe, Alter, Religion, geschütztem Veteranenstatus, Behindertenstatus, genetischen Informationen oder einem anderen Status, der nach den geltenden Gesetzen auf Bundes-, Landes- oder lokaler Ebene geschützt ist, und verbieten jegliche Form von Diskriminierung und Belästigung.

Gemäß den „Fair Chance“-Gesetzen berücksichtigen wir qualifizierte Bewerber, die verhaftet wurden oder Vorstrafen haben, für offene Stellen.

Shift: Day
Travel: 10% of the time