German Speaking Technical Support Consultant
vor 2 Monaten
Patrique Mercier Recruitment is thrilled to offer an exciting position for a German Speaking Technical Support Consultant If you are fluent in German and have a knack for technology, this role is an ideal match for you
As a Technical Support Consultant, you will provide exceptional technical assistance to German-speaking clients, helping them troubleshoot and resolve a variety of technical issues. Your expertise will play a crucial role in ensuring that our clients receive outstanding support and enjoy a seamless experience with our products.
This position is an excellent opportunity to grow your technical skills while working in a dynamic and collaborative environment.
Responsibilities
- Provide high-quality technical support to German-speaking customers via phone, email, and chat
- Troubleshoot and resolve software, hardware, and networking issues effectively
- Document customer interactions and maintain accurate records of solutions provided
- Collaborate with team members to address complex technical inquiries
- Stay informed about product updates, services, and industry trends
- Adhere to established procedures and best practices to ensure quality standards
Requirements
- Fluency in German and English, both written and spoken
- Prior experience in technical support or related fields is preferred
- Strong problem-solving abilities with a technical mindset
- Excellent communication skills and customer-oriented approach
- Ability to work effectively in a fast-paced environment and manage multiple tasks
- Detail-oriented with a commitment to customer satisfaction
- Familiarity with software, hardware, and basic networking concepts
- Proficient in the use of various computer systems and applications
- Valid European Passport or ID
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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