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German Speaking Customer Service Representative

vor 1 Monat


Bremen, Bremen, Deutschland Patrique Mercier Recruitment Vollzeit
Patrique Mercier Recruitment: German Speaking Customer Care Specialist

We are seeking a highly skilled German Speaking Customer Care Specialist to join our team in Athens. As a key member of our dynamic team, you will be responsible for providing exceptional support to our German-speaking clientele, ensuring their inquiries are addressed with efficiency and care.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely manner, delivering accurate information about our products and services.
  • Troubleshoot and resolve customer issues while maintaining a positive demeanor, actively promoting customer understanding.
  • Document customer interactions and feedback in the CRM system, collaborating with colleagues to streamline processes and improve service quality.
  • Engage in continuous learning about products, company policies, and industry trends, meeting performance targets and contributing to overall team success.
Requirements:
  • Fluency in both German and English, with strong communication skills and prior experience in customer service or related fields.
  • Excellent problem-solving abilities, a customer-first mindset, and proficiency with computer software and customer support systems.
  • Ability to multitask and manage time effectively in a fast-paced environment, with a detail-oriented approach and a passion for delivering high-quality service.
  • Team player with a positive attitude and strong interpersonal skills, able to work collaboratively with colleagues to achieve common goals.
Benefits:
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package (flight, transfer, and hotel)