German Speaking Customer Service Representative
vor 4 Wochen
Patrique Mercier Recruitment is seeking a skilled German Speaking Customer Care Specialist to provide exceptional support to our German-speaking customers.
This role is ideal for individuals who possess excellent communication skills, both verbal and written, and are fluent in German and English.
Key Responsibilities- Respond to customer inquiries via phone, email, and live chat in a prompt and effective manner
- Provide accurate information about products, services, and processes to customers
- Assist in resolving customer issues and complaints with empathy and professionalism
- Document customer interactions in the CRM system accurately
- Collaborate with team members to improve service delivery
- Stay updated on product knowledge and company policies
- Fluent in German and English with excellent communication skills
- Experience in customer service or a related field is a plus
- Strong interpersonal skills and a customer-centric attitude
- Ability to think critically and resolve problems efficiently
- Proficient in using computer systems and customer support software
- Ability to manage multiple tasks and meet deadlines
- Detail-oriented with a commitment to high-quality service
- Positive and proactive approach to work
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
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