German Speaking Technical Support Specialist

vor 2 Wochen

Bremen, Bremen, Deutschland Patrique Mercier Recruitment Vollzeit

Patrique Mercier Recruitment is seeking a skilled German Speaking Technical Support Consultant to join our team. If you have a passion for technology and are fluent in German, this role is an ideal match for you.

As a Technical Support Consultant, you will provide exceptional technical assistance to German-speaking clients, helping them troubleshoot and resolve a variety of technical issues. Your expertise will play a crucial role in ensuring that our clients receive outstanding support and enjoy a seamless experience with our products.

This position is an excellent opportunity to grow your technical skills while working in a dynamic and collaborative environment.

Key Responsibilities
  • Provide high-quality technical support to German-speaking customers via phone, email, and chat
  • Troubleshoot and resolve software, hardware, and networking issues effectively
  • Document customer interactions and maintain accurate records of solutions provided
  • Collaborate with team members to address complex technical inquiries
  • Stay informed about product updates, services, and industry trends
  • Adhere to established procedures and best practices to ensure quality standards
Requirements
  • Fluency in German and English, both written and spoken
  • Prior experience in technical support or related fields is preferred
  • Strong problem-solving abilities with a technical mindset
  • Excellent communication skills and customer-oriented approach
  • Ability to work effectively in a fast-paced environment and manage multiple tasks
  • Detail-oriented with a commitment to customer satisfaction
  • Familiarity with software, hardware, and basic networking concepts
  • Proficient in the use of various computer systems and applications
  • Valid European Passport or ID
What We Offer
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package (flight, transfer, and hotel)

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