Aktuelle Jobs im Zusammenhang mit Customer Care Manager - Berlin - JOIN Solutions AG
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Customer Care Manager 2nd Level
Vor 2 Tagen
Berlin, Berlin, Deutschland Enpal Customer Care GmbH VollzeitJob DescriptionAs a Customer Care Manager 2nd Level at Enpal Customer Care GmbH, you will be responsible for providing exceptional customer service and support to our clients. Your primary goal will be to identify customer needs and provide tailored solutions to meet those needs.Key Responsibilities:Provide high-quality customer service and support via email...
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Customer Care Manager 2nd Level
Vor 2 Tagen
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Community Manager German Customer Support
Vor 5 Tagen
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Community Manager German Customer Support
Vor 5 Tagen
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Customer Service Fragrance and Body Care
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E-commerce Customer Support Representative
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Customer Service Representative
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Customer Service Representative
vor 2 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitCustomer Care Specialist Position AvailableWe are seeking dedicated individuals to provide exceptional customer service for various clients in industries such as online retail, tourism, and more.Key Responsibilities:Handling customer inquiries and resolving issues in a timely and professional mannerProcessing orders and providing product recommendations to...
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Customer Success Specialist
vor 2 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitCustomer Care Team MemberWe are seeking a highly motivated and skilled individual to join our Customer Care team at Workstation Customer Care. As a key member of our team, you will play a crucial role in helping small and medium-sized enterprises reach their customer target groups through effective advertising campaigns.Your Key Responsibilities:Consult with...
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Customer Success Specialist
vor 2 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitCustomer Care Team MemberWe are seeking a highly motivated and skilled individual to join our Customer Care team at Workstation Customer Care. As a key member of our team, you will play a crucial role in helping small and medium-sized enterprises reach their customer target groups through effective advertising campaigns.Your Key Responsibilities:Consult with...
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Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are seeking a visionary designer to join our German customer support team at the largest social media platform in the world.As a Community Manager, you will be the bridge between the platform and our clients, offering a unique and personalized customer service experience.Key Responsibilities:Advise small and medium-sized businesses on advertising...
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Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are seeking a visionary designer to join our German customer support team at the largest social media platform in the world.As a Community Manager, you will be the bridge between the platform and our clients, offering a unique and personalized customer service experience.Key Responsibilities:Advise small and medium-sized businesses on advertising...
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Customer Service Representative
vor 3 Wochen
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Customer Service Representative
vor 3 Wochen
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Customer Service Representative
vor 3 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit**About Our Client**Our client is a network of several airlines, each with its own distinctive culture and style of service. These airlines join to offer smooth connections across a vast global network.**Job Summary**We are seeking a skilled Customer Service Representative to join our team at Workstation Customer Care. As a Customer Service Representative,...
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Customer Service Representative
vor 3 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit**About Our Client**Our client is a network of several airlines, each with its own distinctive culture and style of service. These airlines join to offer smooth connections across a vast global network.**Job Summary**We are seeking a skilled Customer Service Representative to join our team at Workstation Customer Care. As a Customer Service Representative,...
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Team Member
vor 3 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitJob Summary:We are seeking a highly motivated and experienced Team Member to join our Dutch team at Workstation Customer Care. As a key member of our team, you will be responsible for consulting with small and medium-sized enterprises to help them reach their customer target groups.Key Responsibilities:Develop and implement customer-specific advertising...
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Team Member
vor 3 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitJob Summary:We are seeking a highly motivated and experienced Team Member to join our Dutch team at Workstation Customer Care. As a key member of our team, you will be responsible for consulting with small and medium-sized enterprises to help them reach their customer target groups.Key Responsibilities:Develop and implement customer-specific advertising...
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Customer Service Representative
vor 4 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitJob SummaryWe are seeking experienced customer service representatives to join our team at Workstation Customer Care. As a Dutch customer support specialist, you will be responsible for handling written and telephone inquiries from subscription-paying customers.Key ResponsibilitiesActivate trial subscriptions and award bonuses for new customersExplain...
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Customer Service Representative
vor 3 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitJob SummaryWe are seeking experienced customer service representatives to join our team at Workstation Customer Care. As a Dutch customer support specialist, you will be responsible for handling written and telephone inquiries from subscription-paying customers.Key ResponsibilitiesActivate trial subscriptions and award bonuses to new customersExplain...
Customer Care Manager
vor 4 Monaten
Hey Wir sind JOIN. Als führendes HR Tech Startup helfen wir mehr als 80.000 Unternehmen, schneller und einfacher passende Talente zu finden.
Mit Sitz in der Kulturbrauerei im lebendigen Berlin sucht unser Team einen engagierten und dynamischen Customer Care Manager, der unserem Team beitreten möchte. Als Customer Care Manager spielst Du eine entscheidende Rolle bei der Sicherstellung der Kundenzufriedenheit und -bindung, indem Du außergewöhnlichen Support und Service für unsere Kunden bietest.
TasksKundensupport:
- Kein Telefondienst, kein Schichtdienst
Wir bilden unseren Support ausschließlich per eMail und Montag - Freitag ab - Du bist der Point of Contact und zentrales Aushängeschild für unsere Kunden, wenn sie Unterstützung brauchen
- Als professioneller Ansprechpartner für Kundenanfragen und Eskalationen behebst Du Kunden-Probleme und setzt effektive Lösungen zur schnellen Erledigung von Kundenanliegen um
Beziehungsmanagement:
- Du trittst proaktiv mit Kunden in Kontakt, sammelst Feedback und identifizierst Verbesserungspotenziale
- Arbeite mit internen Teams wie dem Account Management und der Produktentwicklung zusammen, um Kundenanliegen in potentielle neue Feauture Request zu überführen
Prozessoptimierung:
- Bewerte kontinuierlich Deine Kundensupportprozesse, identifiziere Optimierungsmöglichkeiten und schlage next steps vor
- Entwickle und implementiere Strategien zur Vereinfachung von Arbeitsabläufen und Steigerung der Effizienz
- Empfehle Verbesserungen von Produktmerkmalen oder Dienstleistungen basierend auf Kundenfeedback und Markttrends
- Du überwachst wichtige Leistungskennzahlen wie Reaktionszeit, Lösungsrate und Kundenzufriedenheit
- Nachweisbare Erfahrung im Kundenservice / Customer Care / Kundenbetreuungsmanagement, vorzugsweise im B2B-Umfeld.
- Du hast ständig eine kundenorientierte Denkweise
- Erfahrung mit CRM-Software wie Salesforce (gerne auch Planhat und Front)– oder eine schnelle Lernfähigkeit für CRM-Tools.
- Du fühlst Dich wohl in einer schnelllebigen, dynamischen Umgebung und kannst mit wechselnde Prioritäten leben. Wir sind kein Chaos-Startup, aber auch noch kein Corporate ;)
- Du hast trotz aller Herausforderungen des Alltags eine starke Leidenschaft für die Sicherstellung außergewöhnlicher Kundenerlebnisse und die Förderung des Kundenerfolgs.
- Fließende Deutsch- und Englischkenntnisse
- Ein attraktives Jahresgehalt von 42-48k (Intermediate) und 50-60k (Senior), je nach Deiner Erfahrung.
- Teilnahme an unserem virtuellen Aktienprogramm (PSOP)
- Macbook Pro oder PC
- Standing Desks
- Eine inspirierende, vielfältige und internationale
- Arbeitsatmosphäre in unserem Designbüro in der berühmten Kulturbrauerei in Prenzlauer Berg
- Regelmäßige kleine Teamevents - vom Frühstück zum Teamlunch - sowie 4 große, firmenweite “Quarterly” Events mit JOINern aus allen weltweiten Locations
- Hybrider Approach mit Mobility Budget:
Office First - Mitarbeiter (3+ Tage pro Woche) erhalten ein jährliches Mobilitätsbudget von 600 € für Rydes oder eine BVG-Karte. - Ein jährliches Budget von 600€ für unsere Plattform “Benefitsy” - nutze Vorteile unserer 35 Premium-Partner
- Workation nach der Probezeit: 4 Wochen “Work from anywhere”.
Recruiting-Prozess:
Unser Rekrutierungsprozess ist darauf ausgelegt, so viel wie möglich über jeden Kandidaten zu erfahren, und jedem Kandidaten so viele Einblicke wir möglich in unser Team zu geben. Folgende Prozessschritte sind vorgesehen:
- HR-Screening - Google Meet
- Interview mit dem Hiring Manager (Head of Commerical and Operations) - Google Meet or onsite
- Case Study (Head of Commercial and Operations) - Google Meet or Onsite
- Offer
JOIN represents the future of recruiting and is in an exceptional position to conquer the HR Tech world by storm. You are the only missing piece in the puzzle
