Customer Care Manager 2nd Level

vor 3 Stunden

Berlin, Berlin, Deutschland Enpal Customer Care GmbH Vollzeit
Job Description

As a Customer Care Manager 2nd Level at Enpal Customer Care GmbH, you will be responsible for providing exceptional customer service and support to our clients. Your primary goal will be to identify customer needs and provide tailored solutions to meet those needs.

Key Responsibilities:
  • Provide high-quality customer service and support via email and inbound chat
  • Identify customer needs and provide customized solutions
  • BUILD and maintain long-term customer relationships through empathetic interaction and individualized care
  • Collaborate with other departments to ensure seamless and high-quality customer service
Requirements:
  • Excellent communication and problem-solving skills
  • Friendly demeanor and high service orientation
  • Fluent German language skills in writing and speaking
  • We offer a hybrid, flexible work model
  • Experience in customer service or a similar field is an asset, but we also welcome newcomers
Additional Information:
  • Work at Germany's first green unicorn and help shape the solar energy revolution
  • Join a highly motivated and diverse team with over 65 nationalities
  • Get started with Enpal - Learn about the company, your colleagues, and our founder Mario at your onboarding day
  • Stay up-to-date - Whether it's company numbers at our monthly all-hands meetings or the functioning of a photovoltaic system at lunch and learn, you'll always be in the know
  • Energiewende only works together - At Enpal, you can expect legendary team spirit and unforgettable team events
  • No progress without feedback - We live a strong feedback culture and grow with your input, whether personally or anonymously through our feedback tool Peakon

We at Enpal are proud of the diversity of our team. Neither during the hiring process nor during the employment relationship are decisions made based on skin color, religion or religious beliefs, ethnic or national origin, nationality, gender identity, sexual orientation, disability, or age. Enpal stands for a safe workplace and fights against all forms of discrimination and harassment.

  • Community Manager German Customer Support

    Vor 3 Tagen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Job Title: Community Manager German Customer SupportAbout the Job:We are looking for a visionary Community Manager to join our team at Workstation Customer Care. As a Community Manager, you will be the bridge builder between our social media platform and our German clients. Your passion for customer service will transform every contact into a personal and...

  • Community Manager German Customer Support

    Vor 3 Tagen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Job Title: Community Manager German Customer SupportAbout the Job:We are looking for a visionary Community Manager to join our team at Workstation Customer Care. As a Community Manager, you will be the bridge builder between our social media platform and our German clients. Your passion for customer service will transform every contact into a personal and...

  • 2nd Level Customer Success Manager

    vor 3 Wochen

    Berlin, Berlin, Deutschland Enpal GmbH Vollzeit

    About Enpal GmbHEnpal GmbH is a leading company in the solar energy industry, dedicated to shaping the future of renewable energy. Our mission is to provide innovative solutions for a sustainable tomorrow.Job DescriptionWe are seeking a highly motivated and experienced 2nd Level Customer Success Manager to join our team. As a key member of our customer...

  • 2nd Level Customer Success Manager

    vor 3 Wochen

    Berlin, Berlin, Deutschland Enpal GmbH Vollzeit

    About Enpal GmbHEnpal GmbH is a leading company in the solar energy industry, dedicated to shaping the future of renewable energy. Our mission is to provide innovative solutions for a sustainable tomorrow.Job DescriptionWe are seeking a highly motivated and experienced 2nd Level Customer Success Manager to join our team. As a key member of our customer...

  • 2nd Level Customer Success Manager

    vor 3 Wochen

    Berlin, Berlin, Deutschland Enpal GmbH Vollzeit

    Job DescriptionWe are seeking a highly motivated and experienced 2nd Level Customer Success Manager to join our team at Enpal GmbH. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Customer Support: Provide timely and effective support to...

  • 2nd Level Customer Success Manager

    vor 3 Wochen

    Berlin, Berlin, Deutschland Enpal GmbH Vollzeit

    Job DescriptionWe are seeking a highly motivated and experienced 2nd Level Customer Success Manager to join our team at Enpal GmbH. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Customer Support: Provide timely and effective support to...

  • Customer Service Representative

    vor 3 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    **About Our Client**Our client is a network of several airlines, each with its own distinctive culture and style of service. These airlines join to offer smooth connections across a vast global network.**Job Summary**We are seeking a skilled Customer Service Representative to join our team at Workstation Customer Care. As a Customer Service Representative,...

  • Customer Service Representative

    vor 3 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    **About Our Client**Our client is a network of several airlines, each with its own distinctive culture and style of service. These airlines join to offer smooth connections across a vast global network.**Job Summary**We are seeking a skilled Customer Service Representative to join our team at Workstation Customer Care. As a Customer Service Representative,...

  • Teamlead Customer Care

    vor 1 Woche

    Berlin, Berlin, Deutschland sonnen Vollzeit

    Unsere HerausforderungSonnen ist ein Pionier in der Entwicklung von Technologien und Geschäftsmodellen für eine saubere und bezahlbare Energie für alle Menschen. Wir suchen einen erfahrenen Teamlead Customer Care, der unsere Kundenbetreuung im Bereich Customer Care 2nd Level Devices weiterentwickeln und optimieren möchte.Deine AufgabenDas Führen,...

  • Teamlead Customer Care

    vor 1 Woche

    Berlin, Berlin, Deutschland sonnen Vollzeit

    Unsere HerausforderungSonnen ist ein Pionier in der Entwicklung von Technologien und Geschäftsmodellen für eine saubere und bezahlbare Energie für alle Menschen. Wir suchen einen erfahrenen Teamlead Customer Care, der unsere Kundenbetreuung im Bereich Customer Care 2nd Level Devices weiterentwickeln und optimieren möchte.Deine AufgabenDas Führen,...

  • Customer Service Representative

    vor 1 Woche

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Job DescriptionAt Workstation Customer Care, we are seeking a skilled Frequent Flyer Caretaker to join our team. As a caretaker, you will be responsible for providing exceptional customer service to our frequent flyers in a call center environment.Key Responsibilities:Respond to inbound telephone calls from members and efficiently handle reservation...

  • Customer Service Representative

    vor 1 Woche

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Job DescriptionAt Workstation Customer Care, we are seeking a skilled Frequent Flyer Caretaker to join our team. As a caretaker, you will be responsible for providing exceptional customer service to our frequent flyers in a call center environment.Key Responsibilities:Respond to inbound telephone calls from members and efficiently handle reservation...

  • Customer Service Representative

    vor 3 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    **About Workstation Customer Care**We are a network of airlines that offer smooth connections across a vast global network. Our team coordinates the caretaking for our frequent flyers, ensuring they receive exceptional customer service.**Job Summary**We are seeking a skilled Customer Service Representative to join our team as a Frequent Flyer Caretaker. As a...

  • Customer Service Representative

    vor 3 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    **About Workstation Customer Care**We are a network of airlines that offer smooth connections across a vast global network. Our team coordinates the caretaking for our frequent flyers, ensuring they receive exceptional customer service.**Job Summary**We are seeking a skilled Customer Service Representative to join our team as a Frequent Flyer Caretaker. As a...

  • E-commerce Customer Support Representative

    vor 1 Monat

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Customer Support SpecialistJoin our team at Workstation Customer Care, where we are dedicated to providing exceptional service in the online eyewear industry. We are seeking a motivated individual to enhance our Customer Support department.Key Responsibilities:Processing customer orders and accurately recording delivery informationEntering orders into our...

  • Customer Service Representative

    vor 1 Woche

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Customer Care Specialist Position AvailableWe are seeking dedicated individuals to provide exceptional customer service for various clients in industries such as online retail, tourism, and more.Key Responsibilities:Handling customer inquiries and resolving issues in a timely and professional mannerProcessing orders and providing product recommendations to...

  • Customer Service Representative

    vor 1 Woche

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Customer Care Specialist Position AvailableWe are seeking dedicated individuals to provide exceptional customer service for various clients in industries such as online retail, tourism, and more.Key Responsibilities:Handling customer inquiries and resolving issues in a timely and professional mannerProcessing orders and providing product recommendations to...

  • Customer Success Specialist

    vor 2 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Customer Care Team MemberWe are seeking a highly motivated and skilled individual to join our Customer Care team at Workstation Customer Care. As a key member of our team, you will play a crucial role in helping small and medium-sized enterprises reach their customer target groups through effective advertising campaigns.Your Key Responsibilities:Consult with...

  • Customer Success Specialist

    vor 2 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Customer Care Team MemberWe are seeking a highly motivated and skilled individual to join our Customer Care team at Workstation Customer Care. As a key member of our team, you will play a crucial role in helping small and medium-sized enterprises reach their customer target groups through effective advertising campaigns.Your Key Responsibilities:Consult with...

  • Social Media Platform Customer Support Specialist

    Vor 3 Tagen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    We are seeking a visionary designer to join our German customer support team at the largest social media platform in the world.As a Community Manager, you will be the bridge between the platform and our clients, offering a unique and personalized customer service experience.Key Responsibilities:Advise small and medium-sized businesses on advertising...