Senior Project Manager Customer Advocacy
vor 7 Monaten
Senior Project Manager Customer Advocacy & Community (f/m/d)
What if… your work empowered change in an industry that essentially impacts the prosperity of the entire world? Forto is in business to exactly do that – disrupt logistics Simplifying global trade has been our mission from day one. Our exponentially growing team of technology and logistics experts forge ahead each day with the goal to deliver a highly transparent, frictionless and sustainable digital supply chain while chasing towards our moonshot goal of achieving climate neutral operations by 2025.In our Commercial department we strive to lead the global logistics revolution by fostering long-term growth, generating revenue through innovative and sustainable solutions. We are expanding our digital footprint to provide tech-enabled support, unparalleled transparency, and exceptional service experiences for supply chains worldwide.
Your role
Building Forto’s customer community
We're seeking a Sr. Customer Advocacy & Community Specialist to spearhead Forto’s customer engagement efforts, driving impactful interactions and nurturing advocacy within our community. You’ll take ownership of Forto’s customer access programs, facilitating valuable connections with customers to enhance decision-making, and ensure a positive customer experience.
The ideal candidate is passionate about cultivating meaningful customer relationships, driving meaningful impact, securing ongoing feedback, and transforming Forto customers into advocates. This role requires experience in customer marketing and/or community management.
Please note that because of our target markets, this role requires fluency in English and German.
You will
Manage systematic customer interactions, including events, advisory boards, and research activities, to gather continuous feedback and insights. Own Forto’s customer access programs, engaging customers in idea generation and early validation of new features and products. Perform customer account outreach and discovery to build out knowledge of customer use cases, platform adoption and desired outcomes. Mentor and support Forto employees in engaging with customers, streamlining efforts, and creating documentation. Establish infrastructure and processes to sustain customer advocacy and community initiatives effectively. Work cross-functionally with product, sales, marketing, and customer care to identify customers who are willing to share their stories and/or participate in market and product research activities. Cultivate direct relationships with customers to serve as a trusted liaison within the organization. Support the creation and distribution of marketing assets, including customer success stories, webinars, video testimonials, social media content, and more. Craft impactful customer stories that deliver value to both, Forto and our advocates. Build and maintain a customer database to track advocacy and research participation effectively.
What you bring
5+ years of experience leading customer advocacy and community activities in a B2B environment Proven track record in securing customer interviews, success stories, and participation in research activities Passion for building and refining programs, with a focus on operational excellence Strong storytelling skills and ability to create compelling narratives. Exceptional project management and organizational skills. Proactive, autonomous approach with a “can do” attitude. Experience collaborating with cross-functional teams across multiple business units Clear and concise verbal and written communication skills Ability to thrive in a fast-paced environment and demonstrate high initiative Fluency in English and German
Forto is an internationally growing company
Company language: English 17+ offices across Europe & Asia 800+ employees 30+ nationalities represented 2500+ customers
Watch more about us
Read more about us
Team :
At our core, we are in love with progress and cannot cope with the standstill. We are constantly striving for ways to be even better tomorrow. We are facilitators, we are explorers, we are visionaries. Forto provides a sense of belonging, where everyone has equal access to opportunities, career advancement and recognition. It stands for a workplace where people from all walks of life, with diverse perspectives and experiences can do their best work, while being their authentic selves. That’s why we encourage people of all backgrounds, genders, ages, races, religions, and abilities to apply for our opportunitiesWork Life:
Experience a company culture where we work on eye level and knowledge sharing, as well as mentoring is on our daily agenda. We love our work and tackling business challenges but also believe in the importance of having a healthy balance with our personal life. That's why we appreciate a flexible work setup that fits around family, friends, and physical health. We have the freedom to work in a hybrid setup.Company Offering:
Sustainability Team Emission Offsetting Green Energy Organic Food Paperless Office Inspiring Office Spaces Flexible Working Hours Team & Company Events Hybrid Work Peer Learning Program Mentorship Program Leadership Training L&D Budget Best Onboarding Program Visa & Relocation Support Remote Onboarding Buddy Program
Team
Customer Marketing & Demand Generation
Department
Product, Data, Design
Location(s)
Berlin, Hamburg
-
Senior Customer Advocacy Specialist
vor 2 Wochen
Berlin, Berlin, Deutschland Bettermile VollzeitAbout the RoleWe are seeking a highly skilled Senior Customer Advocacy Specialist to join our team at Bettermile. This is an exciting opportunity for a talented professional to drive customer success and growth in a rapidly expanding industry.Key Responsibilities:Take full responsibility for the relationship and success of 1-4 assigned customers, acting as a...
-
Senior Advocacy Specialist
vor 6 Monaten
Berlin, Deutschland M&C Saatchi Group VollzeitThe Senior Advocacy Specialist will play a critical role in ensuring our campaign reaches political decision makers and their influencers in key donor countries (France, Germany, and Norway), and that they make a public gesture of support for the equitable and sustainable use of vaccines. This position requires a dynamic individual in each country with...
-
Senior Delivery Project Manager
vor 7 Monaten
Berlin, Deutschland Axway VollzeitOverview In 2023, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new Senior Project Manager MFT to join Axway's family. Are you ready? Join us now!! Together we can. Together we will. Axway is an enterprise integration company that's been around for over 20 years to digitally...
-
German Speaker
vor 6 Monaten
Berlin, Deutschland Unit4 VollzeitStellenbeschreibungThe Senior Project Manager performs the lead role in managing the implementation of Unit4 software solutions into customer environments orchestrating the successful delivery of project engagements. Expected to lead and drive projects to successful completion, achieving agreed delivery dates within budget, meeting customer requirements and...
-
German Advocacy Campaigner
vor 6 Monaten
Berlin, Deutschland Mozilla VollzeitThe Mozilla Foundation is a nonprofit public benefit organization. Our mission is to ensure that the Internet is a global public resource, open and accessible to all. Join us and become part of our mission to promote openness, innovation, and opportunity online! Twenty years ago, this meant building a browser and protecting the open web. Today, it also...
-
Leitung Programme
vor 6 Monaten
Berlin, Deutschland Aktion gegen den Hunger VollzeitWir kämpfen für eine Welt ohne Hunger und Not. Für alle Menschen. Unser Ziel: Leben retten und Menschen in Not wieder Hoffnung schenken. Möchten Sie dabei mitwirken? Dann sind Sie bei dieser verantwortungsvollen Position richtig! Wir setzen uns mit Energie und Überzeugung dafür ein, zu einem Wandel in Denken und Handeln beizutragen und mit unserer...
-
Policy and Advocacy Coordinator
vor 6 Monaten
Berlin, Deutschland ONE Campaign Vollzeit**ABOUT ONE** ONE is a global movement campaigning to end extreme poverty and preventable disease by 2030, so that everyone, everywhere can lead a life of dignity and opportunity. We believe the fight against poverty isn't about charity, but about justice and equality. Whether lobbying political leaders in world capitals or running cutting-edge grassroots...
-
Senior Solar Project Manager
vor 4 Wochen
Berlin, Berlin, Deutschland BELECTRIC GmbH VollzeitSenior Solar Project ManagerWe are seeking an experienced Senior Solar Project Manager to lead our Agri PV and Battery project development team in Europe. The successful candidate will be responsible for delivering high-quality EPC projects on time, within budget, and with excellent quality.Your Key Responsibilities:Develop and implement project strategies...
-
Senior International Project Manager
vor 3 Wochen
Berlin, Berlin, Deutschland Freshfields VollzeitJob OverviewWe are seeking a seasoned Senior International Project Manager to join our Client Delivery Group in Germany. This role will involve managing complex projects and transactions with clients, working closely with management and specialist departments.
-
Senior Renewable Energy Project Manager
vor 4 Wochen
Berlin, Berlin, Deutschland BELECTRIC GmbH VollzeitAbout the Job We are seeking a highly experienced Senior Renewable Energy Project Manager to join our team at BELECTRIC GmbH. This is an exciting opportunity for a skilled professional with extensive experience in managing full lifecycle turn-key EPC Solar, Battery & Agri PV projects.As a Senior Renewable Energy Project Manager, you will be responsible for...
-
Senior Solar Energy Project Manager
vor 3 Wochen
Berlin, Berlin, Deutschland NextWave Partners VollzeitCompany OverviewNextWave Partners is a leading renewable energy company dedicated to delivering innovative solar solutions. With a strong presence in Europe, we are expanding our team to support the growth of our projects.Job SummaryWe are seeking an experienced Senior Solar Energy Project Manager to join our team in Berlin. As a key member of our project...
-
Chief Customer Experience Strategist
vor 4 Wochen
Berlin, Berlin, Deutschland LeanIX VollzeitOverviewLeanIX is a market leader in enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation.SalaryThe estimated annual salary for this position is around $120,000-$150,000 depending on location and experience.Job DescriptionWe are seeking an experienced Chief Customer Experience Strategist...
-
Customer Success Manager
vor 7 Monaten
Berlin, Deutschland Axway VollzeitOverview In 2023, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new Customer Success Manager to join Axway's family. Are you ready? Join us now!! Together we can. Together we will. Axway is an enterprise integration company that's been around for over 20 years to digitally...
-
Policy and Advocacy Lead, Corrupt Money Flows
vor 6 Monaten
Berlin, Deutschland Transparency International VollzeitABOUT THE ROLE The **Transparency International **Secretariat is currently seeking a **_Policy_**_ _**_Lead_**_,_**_ Corrupt Money Flows_**_ (M/F/d)_** to join the Policy and Advocacy Team. The Policy and Advocacy Team leads on the organisation’s advocacy initiatives through the development of policy positions, representation of Transparency International...
-
Senior Optical Transceiver Project Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Sicoya GmbH VollzeitSicoya, a leading technology company in silicon photonics interconnect solutions with headquarters in Berlin, Germany, seeks an experienced Senior Optical Transceiver Project Manager to join their team. Job OverviewWe offer competitive salaries and benefits packages to our employees. The estimated salary for this position is €80,000 - €110,000 per year,...
-
Project Manager
vor 7 Monaten
Berlin, Deutschland Agicap VollzeitCreated in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their...
-
Advocacy and Campaigns Lead, Climate Integrity
vor 6 Monaten
Berlin, Deutschland Transparency International VollzeitABOUT THE ROLE The **Transparency International Secretariat** is looking to fill an exciting policy position that will be based in our Policy and Advocacy Team to support our climate integrity programme. The** **_Advocacy and _**_Campaigns_**_ _**_Lead (M/F/d) _**leads on the organisation’s advocacy campaigns on Climate Integrity, developing strategies,...
-
(Senior) Project Manager Hotel Refurbishment
vor 2 Monaten
Berlin, Deutschland HR Group VollzeitDie HR Group ist eine der am schnellsten wachsenden Hotelbetreibergesellschaften im deutschsprachigen Raum. Zu unserem Portfolio gehören derzeit über Hotels in der Nähe von Messen und Flughäfen, sowie zentral gelegene Stadthotels und Hotels & Resorts in beliebten Ferienregionen. Unser Hauptgeschäftsfeld besteht im Erwerb und Betrieb von...
-
Senior Business Coordinator
vor 3 Wochen
Berlin, Berlin, Deutschland Hunter Philips Executive Search VollzeitSenior Civil Design & Installation Manager OpportunityWe are seeking a highly skilled Senior Civil Design & Installation Manager to oversee the construction of HV substation projects in Germany.Manage project execution, coordinate with clients, and conduct site visits.Oversee construction progress, safety standards, and contract compliance.Ensure quality...
-
Head of/Director Customer Marketing
vor 1 Monat
Berlin, Deutschland Talon.One GmbH VollzeitABOUT THE ROLE: The Head of/Director Customer Marketing at Talon.One will spearhead a new sub-function focused on retaining and growing our customer base. This role is responsible for leading the marketing strategy across product adoption, upsell opportunities, customer communication, and advocacy programs. The Head of/Director of Customer Marketing will...
