Customer Quality Manager, Automotive

vor 2 Wochen

Munich, Deutschland NVIDIA Vollzeit

For two decades, NVIDIA has pioneered visual computing, the art and science of computer graphics. With our invention of the GPU - the engine of modern visual computing - the field has expanded to encompass PC games, movie production, product design, medical diagnosis and scientific research. Today, visual computing is becoming increasingly central to how people interact with technology.

NVIDIA entered into the Automotive graphics segment with GPUs in 2006. Since then, NVIDIA has increased our product offerings to include complete graphics support for customer navigation and instrument clusters. Future programs include automatic braking assist (ADAS), autonomous driving, and unified car computing (UCC). Our customers include major European and Asian auto makers and exotic automobile manufacturers that want to provide top-of-the-line graphics performance and computing in their automobiles. It’s an exciting time for the auto industry, as the car is becoming a connected system, and graphics and computing power is transforming the automobile. NVIDIA is at the forefront, providing high-end to mid-level performance solutions for these important changes in the way we use the automobile. There has never been a more exciting time to join our team. We are now looking for a Customer Quality Manager to support our European customer quality assurance activities.

This position is for a 12 months fixed term contract as a parental leave replacement cover.

What you'll be doing:

  • Hands on engineering role as Quality representative to Automotive Customers.

  • Coordinate quality engineering activities between OEMs, Tier 1 and Tier 3.

  • Provide Failure Analysis direction at Tier 1.

  • Initiate RMA tracking on all returned units from OEMs.

  • Quality engineering support to monitor DPPM and Yield from Tier 3.

  • Publish weekly quality trend reporting for management.

  • Collaborate with engineering, customer program, and supply chain on quality defects.

  • Track unit failures to timely resolutions and report to Tier 1.

  • Participate in conference calls related to product quality.

  • Test and validate VCM returned units utilizing test box units.

  • Coordinate communication and implementation of the customer's quality standards within various internal teams at NVIDIA.


What we need to see:

  • Bachelor Degree from a leading university in Electrical Engineering or related technical discipline.

  • 4+ years of experience.

  • Outstanding written and oral communication skills in English. 

  • Significant experience in electronics customer quality assurance role.

  • Knowledge of ISO/TS16949, ISO26262, and other automotive quality and functional system requirements.

  • Proficiency with writing 8D reports and collecting the details to provide complete analysis to customers’ expectations.

  • Good organizational skills, with a logical approach to problem solving, good time management and task prioritization skills.

  • Proactive and able to work with minimum supervision.

How to stand out from the crowd:

  • Knowledge of SMD (Surface Mount Device) and SMT (Surface Mount Technology) manufacturing practices and controls.

  • Experience with Data Analytics and Reporting (Excel and JMP)

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, colour, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

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