Desktop support Engineer

Vor 2 Tagen

Düsseldorf, Deutschland N Consulting Ltd Vollzeit

Job Title: L1 Engineer (First-Line Support Technician)

Location: Berlin
Department: IT Support / Technical Support
Language: German & English

Other requirement:German Driving license 
 

Job Overview:

We are looking for a highly motivated and customer-oriented L1 Engineer to provide first-line technical support to our users. The successful candidate will act as the initial point of contact for technical issues related to hardware, software, and system configurations, helping users resolve basic technical problems while ensuring high levels of satisfaction. In this role, you will be responsible for troubleshooting and escalating more complex issues to higher support levels (L2/L3) and ensuring timely resolution of technical challenges.

Key Responsibilities:

  • Provide First-Line Support: Offer support to users encountering technical issues with operating systems, hardware, software applications, and network-related problems.
  • Basic Troubleshooting: Perform diagnostics to resolve routine issues such as software malfunctions, system access problems, and peripheral hardware issues.
  • Escalate Issues: Identify and escalate unresolved or complex issues to the appropriate higher-level support teams (L2/L3) for further investigation and resolution.
  • Request Management: Respond to incoming support requests through various channels (phone, email, ticketing system), ensuring a professional and timely resolution.
  • Assist with System Access & Installations: Help users with system access issues, software installation, configuration, and ensure their systems are set up correctly.
  • Documentation: Maintain accurate records of issues, resolutions, and troubleshooting steps in the ticketing system, providing clear and thorough updates.
  • Follow-up: Ensure user satisfaction by following up on resolved issues to confirm resolution and maintain high customer satisfaction.
  • Collaboration: Work with other technical teams to ensure smooth resolution of issues and effective support across departments.

Requirements and Skills:

  • Education:
    • Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • Experience:
    • Previous experience in a technical support or customer service role, ideally with exposure to technical troubleshooting in an IT environment.
  • Technical Skills:
    • Basic knowledge of operating systems (Windows, macOS, Linux).
    • Familiarity with hardware (PCs, printers, peripherals) and software applications (Office suites, business applications).
    • Understanding of network fundamentals (DNS, IP addressing, etc.) and basic troubleshooting tools.
    • Experience with remote support tools and troubleshooting techniques is a plus.
  • Language Requirements:
    • Proficiency in German (mandatory) with the ability to communicate clearly, both verbally and in writing.
  • Key Competencies:
    • Problem-Solving: Strong analytical and troubleshooting skills to resolve basic technical issues efficiently.
    • Communication Skills: Excellent verbal and written communication abilities to interact effectively with users in a professional and clear manner.
    • Customer Service Orientation: A user-friendly, empathetic approach to resolving technical issues, ensuring positive user experiences.
    • Detail-Oriented: Exceptional attention to detail in diagnosing problems and documenting solutions.
    • Teamwork: Ability to collaborate with other technical teams to facilitate smooth problem resolution.

Preferred Qualifications:

  • Experience with ticketing systems (e.g., ServiceNow, Zendesk).
  • Exposure to cloud computing or virtualization technologies (e.g., VMware, AWS).
  • Familiarity with mobile device management (MDM) tools.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and dynamic work environment.

If you are passionate about providing excellent customer support, solving technical problems, and working in a fast-paced environment, we invite you to apply and be a part of our growing IT support team

 

 

  • Desktop Support Engineer

    vor 2 Wochen

    Düsseldorf, Deutschland Excis Compliance Vollzeit

    Join our team as a Desktop Support Engineer in Düsseldorf, supporting an industry-leading technology and defense client. In this role, you will be responsible for managing Windows 11 upgrades and providing technical assistance on-site at the client’s headquarters. This position offers stability with a minimum one-year project commitment, with annual...

  • Desktop Support Technician L2 DE

    vor 2 Wochen

    Düsseldorf, Deutschland Excis Compliance ltd Vollzeit

    Job Description Join our team as a Desktop Support Engineer in Düsseldorf, supporting an industry-leading technology and defense client. In this role, you will be responsible for managing Windows 11 upgrades and providing technical assistance on-site at the client’s headquarters. This position offers stability with a minimum one-year project commitment,...

  • Desktop Support Technician L2 DE

    vor 2 Wochen

    Düsseldorf, Deutschland Excis Compliance ltd Vollzeit

    Join our team as a Desktop Support Engineer in Düsseldorf, supporting an industry-leading technology and defense client. In this role, you will be responsible for managing Windows 11 upgrades and providing technical assistance on-site at the client’s headquarters. This position offers stability with a minimum one-year project commitment, with annual...

  • IT-Support-Spezialist Desktop

    Vor 7 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland wu personal GmbH Vollzeit

    Unser Unternehmen, wu personal GmbH, ist ein führender Anbieter von IT-Personal und kaufmännischen Fachkräften in der Arbeitnehmerüberlassung sowie im Dienst- und Werkvertrag. Unsere Kunden sind IT-Systemhäuser, IT-Hersteller und IT-Dienstleister.Bewerbungen für die Position eines IT-Support-Spezialisten Desktop werden an allen Standorten...

  • Desktop Support Technician

    vor 2 Monaten

    Düsseldorf, Deutschland Total IT Global Vollzeit

    **ABOUT US: - ** **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital...

  • German Speaking Information Technology Support Engineer

    vor 2 Wochen

    Düsseldorf, Deutschland Centre People Appointments Vollzeit

    Customer Support Engineer - German SpeakingA Japanese IT company is currently looking for a Customer Support Engineer to join their growing team at their branch office in Frankfurt.TYPE: Full time, PermanentSALARY: Up-to €6000 per month, depending on experienceBENEFITS: 30 days of holiday per year, Local transportation pass (Deutschland Ticket)LOCATION:...

  • Senior Product Support Engineer

    vor 4 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Cognigy Vollzeit

    About CognigyCognigy is a market leader in Conversational AI, empowering enterprises to deliver exceptional customer experiences. Our low-code platform, enhanced with Generative AI, offers next-gen customer service solutions like Conversational IVR, Smart Self-Service, and Agent + Assist.Our skilled team is passionate about enabling customer and employee...

  • IT Support Engineer

    vor 2 Monaten

    Düsseldorf, Deutschland Bird & Bird Vollzeit

    IT Support Engineer (m/w/d) bei Bird & Bird LLP | softgarden View job here IT Support Engineer (m/w/d) Vollzeit ...

  • Senior Product Support Engineer

    vor 4 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Cognigy Vollzeit

    About CognigyCognigy, a market leader in Conversational AI, empowers enterprise contact centers to deliver exceptional customer experiences, improve agent satisfaction, and rapidly adapt to market changes. Our low-code Conversational AI platform, enhanced with Generative AI, offers next-gen customer service with solutions like Conversational IVR, Smart...

  • Senior Product Support Engineer

    vor 4 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Cognigy Vollzeit

    About CognigyCognigy, a leading provider of Conversational AI solutions, empowers enterprise contact centers to deliver exceptional customer experiences. Our low-code platform, enhanced with Generative AI, enables next-gen customer service with features like Conversational IVR, Smart Self-Service, and Agent Assist.We're a global team of skilled professionals...

  • IT Support Engineer

    vor 3 Monaten

    Düsseldorf, Deutschland Amadeus Fire AG Vollzeit

    Ein attraktives Gehaltspaket, flexible Arbeitszeiten und moderne IT-Systeme! Unser Mandant möchte sein IT-Support Team erweitern und ist deshalb auf der Suche nach einem erfahrenen IT-Supporter (m/w/d) in Festanstellung . Bewerben Sie sich jetzt als IT Support 2nd und 3rd Level / IT Support Engineer (m/w/d). Entgegennahme und Bearbeitung von...

  • Support Engineer

    vor 4 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland ALTER SOLUTIONS Vollzeit

    Unternehmensbeschreibung#WorkplaceBei Alter Solutions genießt du flexible Arbeitszeiten und kannst zwischen verschiedenen Arbeitsorten wählen.Ob du aus Düsseldorf, München oder einer anderen Region Deutschlands kommst, du bist jederzeit in unseren Offices willkommen. Wenn du bevorzugst, das Arbeiten von zuhause, kein Problem! Das Homeoffice ist dein...

  • IT Support Engineer

    vor 4 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Bird & Bird Vollzeit

    IT Support Engineer (m/w/d) bei Bird & BirdWir suchen einen erfahrenen IT Support Engineer (m/w/d) für unser Team in Düsseldorf. Als Teil unseres internationalen Teams warten und pflegen Sie das Client- und Server-Netzwerk.Verantwortlichkeiten:Warten und Pflegen des Client- und Server-NetzwerksDirekte Ansprechperson für unsere Mitarbeiter:innen und...

  • Senior Product Support Engineer

    vor 4 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Cognigy Vollzeit

    About CognigyCognigy, a market leader in Conversational AI, empowers enterprise contact centers to deliver exceptional customer experiences, improve agent satisfaction, and adapt to changing market demands. Our low-code Conversational AI platform, enhanced with Generative AI, offers next-gen customer service with solutions like Conversational IVR, Smart...

  • IT Support 2nd und 3rd Level

    vor 3 Monaten

    Düsseldorf, Deutschland Amadeus Fire AG Vollzeit

    Ein attraktives Gehaltspaket, flexible Arbeitszeiten und moderne IT-Systeme! Dies sind nur einige Vorzüge dieser Stelle. Unser Mandant möchte sein IT-Support Team erweitern und ist deshalb auf der Suche nach einem erfahrenen IT-Supporter (m/w/d) in Festanstellung . Diese Personalvermittlung ist für Sie kostenfrei und bietet Ihnen die Chance auf...

  • German Speaking Network Engineer

    vor 3 Monaten

    Düsseldorf, Deutschland Centre People Appointments Vollzeit

    Network Engineer - German SpeakingA Japanese IT company based in Dusseldorf is currently looking for a Customer Support Engineer to join their growing team.TYPE: Full time, PermanentSALARY: Up-to €6000 per month, depending on experienceBENEFITS: 30 days of holiday per year, Local transportation pass (Deutschland Ticket)LOCATION: Dusseldorf, Hybrid working...

  • DC Systems Engineer

    vor 4 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Prysmian Group Vollzeit

    Job Title: DC Systems EngineerJob Summary:We are seeking a highly skilled DC Systems Engineer to join our team at Prysmian Group. As a DC Systems Engineer, you will be responsible for the engineering of submarine and underground high voltage cable DC systems, ensuring compliance with relevant specifications and standards.Key Responsibilities:Knowledge of...

  • Fachinformatiker (alle Geschlechter) für den IT-Vor-Ort-Support in Düsseldorf

    vor 4 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland DATAGROUP Köln GmbH Vollzeit

    Fachinformatiker (alle Geschlechter) für den IT-Vor-Ort-Support in DüsseldorfWir suchen einen erfahrenen Fachinformatiker (alle Geschlechter) für unseren IT-Vor-Ort-Support in Düsseldorf. Als Teil unseres Teams werden Sie gemeinsam mit Ihren Kollegen vor Ort für den 1. und 2. Level Anwender-Support (IMAC/R-Leistungen, Problemdiagnose und Behebung von...

  • DevOps/SysOps Engineer

    vor 1 Woche

    Düsseldorf, Nordrhein-Westfalen, Deutschland msg systems Vollzeit

    DevOps/SysOps Engineer / New Data Solutions (m/w/d)Über uns: msg ist eine unabhängige Unternehmensgruppe mit weltweit mehr als 9.000 Mitarbeitenden. Wir bieten flexible Arbeitszeitmodelle, attraktive Entwicklungsmöglichkeiten und zahlreiche weitere Benefits.Über die Position: Wir suchen einen DevOps/SysOps Engineer, der unsere KI-Plattformen für und mit...

  • Device Migration Support Engineer

    vor 2 Wochen

    Düsseldorf, Deutschland N Consulting Ltd Vollzeit

    Role Overview:This position is responsible for supporting the migration of devices from Windows 10 to Windows 11. The candidate will serve as the primary point of contact for end-users and assist in the resolution of issues related to the migration process. The role requires a mix of technical expertise, user support, and coordination between different teams...