Desktop Support Technician L2 DE

vor 2 Wochen


Düsseldorf, Deutschland Excis Compliance ltd Vollzeit
Job Description

Join our team as a Desktop Support Engineer in Düsseldorf, supporting an industry-leading technology and defense client. In this role, you will be responsible for managing Windows 11 upgrades and providing technical assistance on-site at the client’s headquarters. This position offers stability with a minimum one-year project commitment, with annual renewals expected.


Responsibilities

  • Perform Windows 11 upgrades and resolve associated technical issues
  • Provide comprehensive support for Lenovo laptops, desktops, and other client hardware
  • Manage Active Directory, handle user accounts, and perform device imaging
  • Utilize SCCM (System Center Configuration Manager) for system updates and application deployment
  • Troubleshoot and resolve software, hardware, and network issues
  • Maintain high service standards through clear and prompt communication
  • Log and document support activities and resolutions

Requirements

Qualifications

  • Experience required: Previous experience as a Desktop Support Engineer or similar technical role
  • Technical expertise: Familiarity with Lenovo devices, Active Directory, SCCM, and imaging procedures
  • Certificates preferred: CompTIA A+, CompTIA Network+, or equivalent certifications, but hands-on experience is prioritized
  • Essential requirements: Valid German passport and strong troubleshooting skills
  • Languages: Proficiency in both German and English


Benefits

Why Join Us?

  • Competitive salary and benefits package
  • Hands-on role with ample opportunity for skill-building and career growth
  • Dynamic work environment supporting a prestigious client

If you’re ready to bring your practical experience in desktop support to an impactful, long-term project, we’d love to hear from you



Requirements
Install, configure, maintain desktop hardware and software, troubleshoot and resolve technical issues, ticketing system. Windows.

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