Customer Journey Analyst

vor 3 Wochen

Berlin, Deutschland AUTO1 Global Services SE & Co. KG Vollzeit
Customer Journey Analyst (f/m/x)Company Description

Our pioneering team of marketing experts uses data-driven insights to run efficient performance marketing and improve the customer journey. We operate all acquisition marketing and conversion optimization activities fully in-house, giving you the best environment for a steep learning curve.

In your role as a Customer Journey Analyst you will constantly have an eye on customer behaviour on our platforms and report the data to stakeholders. Are you data-driven and passionate about analytics? Then you are exactly who we are looking for Learn more about the position below and apply

What we offer:
  • Once a unicorn, now a listed public company, be part of our success story
  • Your work-life balance and working from home are part of our culture, so we offer you working from home options, flexible working hours and 30 days of vacation
  • We invest in your personal and professional growth with a dedicated education budget for online courses, conferences and trainings
  • More than 90 different nationalities make up for a truly international and diverse working environment
  • We offer discounts on well-known brands like Flaconi, Bosch, Apple and Sky, as well as special offers on used cars for you, your family and your friends
  • Stay Mindful We believe that mental well-being is crucial for your personal and professional success. Release tension with free access to Headspace

Job Description
  • Collaborate closely with Marketing and Product teams to develop and optimize the user journey using qualitative and quantitative insights
  • Turn business requirements into easy-to-digest reports in Tableau, monitoring the trends and enriching it with your interpretation to different levels of management
  • Analyze our customer data to derive insights and levers to improve step and funnel conversion rates
  • Enlighten strategic decisions with detailed analysis of our customer preferences and behaviours
  • Participate to shape the customer experience on our platform, disrupting the used cars market
Qualifications
  • Proven work experience with a strong analytical background (preferably from e-commerce)
  • Advanced experience with SQL and Google Analytics, with a demonstrated ability to analyze and interpret complex data sets
  • Proficiency in Tableau, Excel, or equivalent tools to build high-quality reports and visualizations
  • Solid understanding of the technical aspects of website features, data-driven with attention to details
  • Strong communication and stakeholder management skills and the ability to effectively communicate, visualize and present findings clearly
  • Fluency in English is a must, other European languages are nice to have
Contact
Emily Albrecht

At AUTO1 Group we live an open culture, believe in direct communication, and value diversity. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or any other non-merit factor.

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