Customer Service Representative
vor 1 Monat
Are you passionate about providing exceptional customer service and looking for a new challenge? Join our clients dynamic team in Düsseldorf, Germany, and make a difference
Position Summary: As a Customer Service Representative, you will manage customer queries, sales orders, complaints, and process product and/or manufacturing orders. You will handle sales and purchase orders, modifications, shipments, warehouse instructions, product imports, and escalate complaints across various communication channels.
Key Responsibilities:
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries and resolve complaints.
- Ensure customer satisfaction and provide professional customer support.
- Manage the entire processing of customer orders, including order confirmation, delivery notes, invoicing, and scheduling deliveries.
- Coordinate shipments with logistics partners and track deliveries.
- Collaborate closely with the procurement and demand planning departments.
- Issue orders to external service providers and manage stock levels.
- Ensure compliance with customer specifications and support vendor-related claims.
Requirements
Ideal Profile:
- High school diploma or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers and strong MS Office skills, including expertise in MS Excel.
- Proficiency in customer service software and technology tools (e.g., SAP, SAGE, SQL, Access, Tableau, TMS tools)
- Excellent interpersonal and communication skills.
- Proficiency in English and German.
Benefits
- Hybrid-working environment with occasional travel.
- Opportunity to work in a supportive and collaborative team.
- Continuous improvement processes and participation in projects.
Requirements
Ideal Profile: High school diploma or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers and strong MS Office skills, including expertise in MS Excel. Proficiency in customer service software and technology tools (e.g., SAP, SAGE, SQL, Access, Tableau, TMS tools) Excellent interpersonal and communication skills. Proficiency in English and German.
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