Customer Support Engineer EMEA
vor 4 Wochen
SimScale is an engineering simulation platform that is revolutionizing the way engineers, designers, scientists, and architects design products. The SimScale platform is accessible completely via a web browser, with an easy-to-use interface which supports numerous simulation types including Structural Mechanics, Fluid Dynamics and Thermodynamics.
By harnessing the power of the cloud for simulation, SimScale eliminates the hurdles that accompany traditional simulation tools: high installation costs, licensing fees, deployment of high-performance computing hardware, mandatory updates and maintenance. Users always have the latest version of SimScale.
Your Opportunity
Work with the Customer Success team to provide engineering support to SimScale users running CFD and FEA Projects Learn pre/post processing simulation techniques while working on user projects ranging from pump design, external aerodynamics, drone simulation, turbomachinery, heat transfer, electronics cooling, and structural mechanics (stress / strain, bending, frequency analysis) Provide technical support for both existing SimScale users as well as prospective new customers Design and curate images, animations, and audio visual material to use on the SimScale website and for training purposes Collaborate directly with the Product development team by relaying and documenting customer feedback to help prioritize feature development Communicate daily with various internal teams including engineering, product, and customer success to debug simulations and coordinate support projectsWhat we expect from you
Bachelor's degree or higher in an Engineering field or similar study track, ideally with a focus on CFD/FEA coursework Professional experience in a CAD/CAE based engineering software company preferred (application engineering, technical sales / account management, simulation support or similar customer facing role) Familiarity with Engineering Software and/or SaaS solutions Experience or desire to work in a fast-paced, entrepreneurial startup environment Excellent communication & presentation skills - ability to lead and deliver exciting and engaging conversations and presentations Social Intelligence - can handle difficult conversations with customers, good listening skills and is professional in a customer facing role Disciplined - skilled at managing time and resources; sound approach to prioritizing tasks and responsibilities; ability to manage multiple internal/external priorities simultaneously at various stages Team player - learns from others and proactively shares best-practices and coaches colleagues Entrepreneur - self starter, comfortable “figuring it out” in a fast-paced environment Driven - possesses a strong desire to be successful and contribute to the team’s and company’s goals Located within or near the Central European Standard time zone Fluency in German (C1+) and in English (C1+)What you can expect from us
A dedicated team with high expertise, and the opportunity for unrestricted personal growth - start your career with us and become a leader An environment where your opinion and ideas matter - we will give you space to make an impact quickly through goal-oriented tasks and projects that leave space for creativity A multicultural and inclusive work environment: we come from more than 35 different countries Manage when and where you work with flexible working hours and remote work around the globe Your health is important: We offer health insurance (medical, dental, vision, disability, etc.), retirement insurance, company pension scheme, paid sick time off, and paid vacation Enjoy freshly cooked lunches in our office every Wednesday. Feel positive about yourself with a subsidized gym membership in Munich, Basketball meetups, virtual sports and gaming challenges as well as internal wellbeing support Professional and personal development opportunities such as online and offline learning, language courses and tech talks Relocation and visa support to ease your (and your family’s) relocation Fun team events, internal support groups such as “Living in Germany” and the opportunity to join our ESG (environmental, social and governance) or DE&I (diversity, equity and inclusion) task forcesDiversity, Equity and Inclusion at SimScale
At SimScale, we look beyond borders and hire great talent from all parts of the world. With our team consisting of people from various backgrounds, we truly embrace diversity and encourage everyone to be themselves. We are unified by curiosity, dedication and our team spirit As an equal opportunity employer, we acknowledge that our employees have different aspirations and career goals, and therefore are committed to create a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. A copy of SimScale's full recruiting guideline can be made available on request. Kindly let us know how you would like to be addressed and whether you have specific requirements for the interview.
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