Senior Customer Insights Manager
vor 4 Monaten
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Location/Division Specific Information:
Phadia is the leading supplier of fully automatic blood analysis systems for allergy and auto-immune diseases. With our innovative products, we set standards worldwide and assist clinicians in providing fast and reliable diagnoses, thus helping patients at an early stage. Phadia GmbH in Freiburg is the German subsidiary of the Immunodiagnostics division of Thermo Fisher Scientific, a global company that develops, manufactures and distributes in vitro diagnostics in the field of allergy and autoimmune diagnostics. Our customers expect a consistently reliable and high standard of quality from our products, which we ensure through innovative biochemical and medical technology solutions as well as highly qualified and motivated employees.
Position Overview:
The supports business decisions regarding ImmunoDiagnostics’s core marketed and pipeline products as well as regarding the different customer groups and marketing channels with clear recommendations based on customer and market insights derived from secondary data analyses as well as primary market research studies.
The role will be instrumental in driving data-driven decision-making and developing actionable insights to enhance our understanding of customer behavior, market trends, and competitive landscape. The Senior Customer Insights Manager (m/f/d) will be responsible for multiple projects and collaborate with senior executives to align customer insights with organizational strategic and tactical goals.
A Day in the Life:
Identification of business opportunities and threatsIdentifies actively based on knowledge about customers, markets and competitors potential business opportunities and threatsSets up cross functional teams to work on these topicsSecondary Market ResearchIndependently builds and manages analyses for topics related to Autoimmunity and Allergy customers and marketsPlans, implements, analyzes, interprets and provides reports Competitive IntelligenceAnalyses the performance of competitors globally and identifies potential threats for our Allergy and Autoimmunity business and finds opportunities for potential acquisitions andPrimary Market ResearchCollaborates with cross-functional teams to identify and prioritize key research questions and objectivesGives guidance to Customer Insights Managers regarding the design and methodologies to be used for primary market research studies with laboratories, Health Care Professionals and patientsEstablishes a network with the external market research Strategic ForecastingResponsible for developing innovative forecasting models for the strategic planning processesTrains colleagues and other functions involved in the forecastingDocuments the forecasting model development including all assumptions and model modifications Analyses and RecommendationsProvides market and customer insights to support Management, Marketing functions, R&D and other functionsConducts meta-analysis across studies done customized for IDD as well as commercially available reports Project TeamsServes as a project manager or member in internal projects within cross-functional projects requiring in-depth customer insights support Demonstrates the Thermo Fisher values – Integrity, Intensity, Involvement and Innovation (The Four I’s). Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to contribute to job accomplishments.
Keys to Success:
Bachelor or other advanced degree in fields such as Economics, Business Administration, Statistics, Psychology, Life Sciences, Public Health or equivalent experience (Master's degree in one of the mentioned areas is strongly preferred) Many years market research experience, at least two years out of it in the healthcare industry, preferably in the Diagnostics area. (International experience would be a plus as well as experience in Autoimmunity and Allergy would be) Advanced problem-solving and analytical skills, innovative ways to issues, and sound judgment. Excellent communication, planning and organizational skills and the ability to work in international teams are vital Ability to lead and coordinate projects through international and interdisciplinary groups Fluent English (written and spoken) is required, second and third language would be a plus Thorough knowledge of report providers, study design, especially regarding qualitative observational approaches, questionnaire design Sound knowledge of the healthcare market, pricing, contracting guidelines and other relevant healthcare policies. Personal skills:Negotiation and closing skillsMotivation for SalesHigh Level Presentation SkillsStrong analytical skillsExcellent interpersonal, verbal, and written presentation skills.International experience is required, as well as demonstrated cultural awareness.This position might require international travel depending on the projects.
What we offer:
Employment with an innovative, future-oriented organisation Outstanding career and development prospects Company pension scheme and other fringe benefits Exciting company culture which stands for integrity, intensity, involvement and innovation-
Senior Customer Insights Manager
vor 4 Wochen
Freiburg, Baden-Württemberg, Deutschland Thermo Fisher Scientific VollzeitAbout the Role:The Senior Customer Insights Manager will play a critical role in driving business decisions regarding ImmunoDiagnostics's core marketed and pipeline products, as well as customer groups and marketing channels. This position requires a strong analytical mindset, excellent communication skills, and the ability to work in international teams.Key...
-
Senior Customer Insights Manager
vor 4 Wochen
Freiburg, Baden-Württemberg, Deutschland Thermo Fisher Scientific VollzeitThermo Fisher Scientific is a world leader in serving science, with a mission to enable customers to make the world healthier, cleaner, and safer. Our team of over 100,000 colleagues delivers innovative technologies, purchasing convenience, and pharmaceutical services through industry-leading brands.Position Overview:The Senior Customer Insights Manager will...
-
Senior Customer Implementation Specialist
vor 4 Wochen
Freiburg, Baden-Württemberg, Deutschland REALWORLD ONE VollzeitJob Title: Senior Customer Implementation ManagerAbout the Role:We are seeking a highly skilled Senior Customer Implementation Manager to join our team at REALWORLD ONE. As a key member of our implementation team, you will be responsible for onboarding customers and successfully rolling out our virtual reality solutions.Your Responsibilities:* Act as the...
-
Customer Success Manager
vor 5 Monaten
Freiburg im Breisgau, Deutschland badenIT GmbH Karriere VollzeitDer beste Energie- und Umweltdienstleister in Baden-Württemberg zu sein – das ist unser Anspruch. Diesen Anspruch können wir nur dank kompetenter und engagierter Mitarbeiter erfüllen. Wir suchen dich zum nächstmöglichen Zeitpunkt als Customer Success Manager (m/w/d).
-
Senior Customer Success Manager:in
vor 6 Monaten
Freiburg im Breisgau, Deutschland Haufe Group VollzeitSenior Customer Success Manager:in - lexoffice (w/d/m) Möchtest du Teil davon sein und Klein- und Kleinstunternehmen in Deutschland begeistern? Bei lexoffice sind wir stolz darauf, bei der Automatisierung und Digitalisierung von Geschäftsprozessen zu helfen und unseren Kund:innen durch erstklassigen Support den Rücken freizuhalten. Als...
-
Senior Genesis Manager
Vor 4 Tagen
Freiburg im Breisgau, Deutschland Intuitive Surgical VollzeitCompany DescriptionAt Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.As pioneer and leading company in the field of robotic-assisted surgery, we strive to foster an inclusive and diverse...
-
Senior Genesis Manager
Vor 5 Tagen
Freiburg im Breisgau, Deutschland Intuitive VollzeitCompany Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As pioneer and leading company in the field of robotic-assisted surgery, we strive to foster an inclusive...
-
Senior Customer Implementation Specialist
vor 4 Wochen
Freiburg, Baden-Württemberg, Deutschland REALWORLD ONE VollzeitAbout the Role:We are seeking a highly skilled Senior Customer Implementation Manager to join our team in Germany. As a key member of our implementation team, you will be responsible for onboarding customers and successfully rolling out our virtual reality solutions.Your Responsibilities:Act as the implementation specialist to onboard customers and...
-
Customer Trainer
vor 2 Monaten
Freiburg im Breisgau, Deutschland Intuitive VollzeitCompany Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse...
-
Customer Trainer
vor 2 Monaten
Freiburg im Breisgau, Deutschland Intuitive Surgical VollzeitCompany DescriptionAt Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team,...
-
Senior Customer Implementation Specialist
vor 4 Wochen
Freiburg, Baden-Württemberg, Deutschland REALWORLD ONE VollzeitJob SummaryREALWORLD ONE is seeking a highly skilled Senior Customer Implementation Manager to join our team in Germany. As a key member of our implementation team, you will be responsible for onboarding customers and successfully rolling out our virtual reality solutions.Key Responsibilities:Act as the implementation specialist to onboard customers and...
-
(Senior) Production Controller
vor 4 Wochen
Freiburg im Breisgau, Deutschland Die Personalmanufaktur GmbH VollzeitFür unseren Kunden, ein Unternehmen der Metall- und Elektroindustrie in Baden-Württemberg, suchen wir erfahrene Controlling-Profis zur Verstärkung als (Senior) Production Controller oder Pricing Manager. Ob Produktionscontrolling oder Preisstrategie – spannende Aufgaben und langfristige Perspektiven warten auf Sie. Unser Angebot • Attraktive...
-
(Senior) Production Controller
vor 4 Wochen
Freiburg im Breisgau, Deutschland Die Personalmanufaktur GmbH VollzeitFür unseren Kunden, ein Unternehmen der Metall- und Elektroindustrie in Baden-Württemberg, suchen wir erfahrene Controlling-Profis zur Verstärkung als (Senior) Production Controller oder Pricing Manager. Ob Produktionscontrolling oder Preisstrategie – spannende Aufgaben und langfristige Perspektiven warten auf Sie. Unser Angebot ✓ Attraktive...
-
(Senior) Production Controller
vor 3 Wochen
Freiburg im Breisgau, Deutschland Die Personalmanufaktur GmbH VollzeitFür unseren Kunden, ein Unternehmen der Metall- und Elektroindustrie in Baden-Württemberg, suchen wir erfahrene Controlling-Profis zur Verstärkung als (Senior) Production Controller oder Pricing Manager. Ob Produktionscontrolling oder Preisstrategie – spannende Aufgaben und langfristige Perspektiven warten auf Sie.Unser Angebot ✓ Attraktive...
-
Customer Service Manager mit Homeoffice
vor 16 Stunden
Freiburg im Breisgau, Deutschland Badenova Vollzeitals Herzstück der Kundenbeziehungen zu fungieren unddurch stetigen Dialog sowie persönliche Betreuung für einunvergleichliches Kundenerlebnis zu sorgen ✓ von der Bearbeitungeingehender Kundenanfragen, über die Auftragsabwicklung, bis zumAufbau und der Pflege langfristiger Geschäftsbeziehungen dieVerantwortung zu übernehmen ✓ durch eine proaktive...
-
Senior Customer Implementation Manager
vor 6 Monaten
Freiburg, Deutschland REALWORLD ONE Vollzeitrealworld one is the global leader in enterprise virtual (VR) and augmented reality (AR) solutions, focusing on the life science industries.realworld one’s customers include several major, well-known companies such as Lonza, Illumina, ZEISS, Bio-Rad, Agilent Technologies, Beckman Coulter Life Sciences, Becton Dickinson, QIAGEN, Hologic, GEA...
-
(Senior) Production Controller
vor 4 Wochen
Freiburg im Breisgau, Deutschland Die Personalmanufaktur GmbH VollzeitFür unseren Kunden, ein Unternehmen der Metall- und Elektroindustrie in Baden-Württemberg, suchen wir erfahrene Controlling-Profis zur Verstärkung als (Senior) Production Controller oder Pricing Manager. Ob Produktionscontrolling oder Preisstrategie – spannende Aufgaben und langfristige Perspektiven warten auf Sie.Unser AngebotAttraktive Vergütung:...
-
Technischer (Senior) Property Manager (m/w/d)
vor 1 Monat
Freiburg im Breisgau, Deutschland Kummer Consulting GmbH VollzeitReferenz Nr.: 618 Technischer (Senior) Property Manager (m/w/d) Dienstsitz: Freiburg ...
-
Product Marketing Manager
vor 2 Wochen
Freiburg im Breisgau, Deutschland Recyda GmbH VollzeitAbout Recyda At Recyda, we thrive to revolutionise the world of packaging sustainability and circular economy. We have embarked on a mission to become the undisputed category winner for digital packaging sustainability management. With our innovative software-as-a-service solution, we aim to solve every pain point associated with the intricate web of...
-
Product Marketing Manager
vor 2 Wochen
Freiburg im Breisgau, Deutschland Recyda GmbH VollzeitAbout Recyda At Recyda, we thrive to revolutionise the world of packaging sustainability and circular economy. We have embarked on a mission to become the undisputed category winner for digital packaging sustainability management. With our innovative software-as-a-service solution, we aim to solve every pain point associated with the intricate web of...
