(Junior) Customer Success Manager
vor 2 Monaten
Shape the future of B2B with us
You embody customer orientation and possess a high level of service awareness. Your contribution extends to building a global professional services organization that supports customers from onboarding through the customer lifecycle (CLC) You are responsible for ensuring customer satisfaction throughout the customer lifecycle Utilize data effectively to drive the successful adoption and retention of your customers Act as the voice of the customer and help translate their needs into product requirements Collaborate with the Leadership Team to validate that our service meets our customers' needs and requirements Challenge the status quo and seek opportunities for innovation within the Customer Success processes and structures You are a networker and stay informed about current events in the company, including direct stakeholders, product management, and operations You have experience using and creating CS Playbooks. Together with your team, you develop playbooks as a central knowledge database, encompassing both product and process informationWhat we offer
The opportunity to actively shape the future of online B2B commerce and build a European champion. You can expect a traditional, long-standing company with the advantages of a dynamic start-up culture: flexible hierarchies, a relaxed, informal atmosphere and great team spirit. An agile, supportive environment where success is always the result of teamwork. An optimal work-life balance thanks to 25 days vacation (+ Christmas and New Year's Eve) We believe in the best of both worlds: flexibility and collaboration. Thus, you'll enjoy the benefits of working from home while also experiencing the team spirit in our offices at least once a week, for a total of eight days a month. We support your professional and personal skills with individual training opportunities (e.g. Visable Online-Academy & Trainings), regular feedback interviews and team-building measures. Take advantage of our "Workation" offer and work where others spend their vacations. Sodexo card (60% employer-paid) Provident scheme, mutual insurance and retirement savings plan (Article 83) 50% reimbursement of transport passes Vacation bonusThis is how you can impress us
You have a very good command of spoken and written German and English, proficiency in French is a plus You have at least 1 year of practical experience in a customer-oriented environment, e.g. in Customer Success, Account Management or in a similar area in a SAS company Strong prioritization and execution capabilities, driven by customer needs, business impact, and expansion potential You work in a structured manner and can prioritize tasks correctly You can design excellent service and support delivery models that align with current customer segments and deliver customer value Experience with CRM tools to manage customer interactions, track customer data, and provide personalized support An open personality combined with excellent communication skills, persuasiveness, and determination You are comfortable in a fast-growing and changing environment, quickly adapting to challenges while maintaining a positive attitude-
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