Mehr sehen Kollabieren

Team Lead Client Success

vor 1 Monat

Munich, Deutschland Scalable GmbH Vollzeit
Job Description

Our Client Success Team lead role will offer you the opportunity to lead and develop a team of talented and passionate Client Success managers of our German/Austrian brokerage business. Your main responsibility will be:

  • Track team KPIs, set clear goals, and monitor progress using a data-driven approach
  • Cultivate the team's culture and exemplify our values by serving as a role model
  • Closely monitor client satisfaction and retention. Identify and execute strategies for incremental improvement
  • Support the launch of new products and features. Actively contribute to your team's communication strategy
  • Regularly meet with Operations and Product Teams to discuss new and existing processes and identify improvements

Qualifications

  • You have at least 2 years of professional experience in a leadership position within customer service/client success and are familiar with the industry's KPIs
  • A Bachelor's or Master's degree in Business Administration or Economics is a plus. A strong background in banking/FinTech is also highly valued
  • You possess a customer-centric mindset and are committed to delivering exceptional service
  • You are empathetic, enjoy working with people, and have a passion for knowledge sharing
  • You are a continuous learner with a desire for self-development
  • You can effectively communicate the company's overarching vision and objectives
  • Fluency in English is required. German language skills are a great advantage


Additional Information

  • Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
  • Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
  • Enjoy an office in a great location in the middle of Munich or Berlin Mitte, a vibrant district surrounded by an exciting array of restaurants, cafés and convenient amenities 
  • Be productive with the latest hardware and tools
  • Learn and grow by joining our in-house knowledge sharing sessions and spending your individual Education Budget 
  • Learn and experience German culture first hand by joining our free German language classes
  • (International) relocation support
  • Enjoy your free time with 30 paid vacation days and take the opportunity to work from abroad
  • Benefit from an attractive compensation package and from the company pension scheme
  • Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker

Wir haben weitere aktuelle Stellen in diesem Bereich, die Sie unten finden können

  • Team Lead Client Success

    vor 2 Wochen

    Munich, Deutschland Scalable GmbH Vollzeit

    **Company Description** Scalable Capital is a leading digital investment platform in Europe. Since our foundation in 2014, we pursue the mission to empower everyone to become an investor. With the Scalable Broker, and our digital wealth management service Scalable Wealth as well as our solutions for B2B partners we offer easy and cost efficient investing for...

  • Client Success Lead

    vor 2 Wochen

    Munich, Deutschland Effectory Vollzeit

    **''Customer success shouldn't just be a department, it should be the entire company''** Over the past year, we at Effectory have worked hard on our transition towards SaaS. We already have a strong foothold at the Dutch market but we can't be stopped there! We are looking for a Team Lead who enables the DACH team and individual teammates towards achieving...

  • Team Lead Client Success

    vor 3 Wochen

    Munich, Deutschland Scalable GmbH Vollzeit

    Unternehmensbeschreibung Scalable Capital ist eine führende digitale Investmentplattform in Europa. Seit unserer Gründung im Jahr 2014 verfolgen wir die Mission, allen Menschen zu ermöglichen, Investor:in zu werden. Mit unserem Scalable Broker, unserer digitalen Vermögensverwaltung und unseren B2B-Lösungen bieten wir einfache und günstige...

  • Client success manager – digital advertising

    vor 4 Wochen

    Munich, Bayern, Deutschland Neosity Vollzeit

    Client Success Manager – Digital Advertising We're looking for a new member to join the team and help accelerate our client's growth. You will be responsible for onboarding new clients and making them happy by crafting & executing, together with the team, the best digital marketing concepts and campaigns one could imagine. What will your day look like?...

  • Senior Client Success Manager

    vor 2 Wochen

    Munich, Bayern, Deutschland Benify Vollzeit

    Benify is an international HR tech company that provides a market-leading global benefit and total rewards platform. With over 550 Benifyers in 6 countries, we're driving success with over 1500 customers and approximately three million users around the world . We empower people to be the best they can be while fostering a sustainable and engaging work...

  • Senior Client Success Manager

    vor 4 Wochen

    Munich, Bayern, Deutschland Benify Vollzeit

    Benify is an international HR tech company that provides a market-leading global benefit and total rewards platform. With over 550 Benifyers in 6 countries, we're driving success with over 1500 customers and approximately three million users around the world . We empower people to be the best they can be while fostering a sustainable and engaging work...

  • Client Protection Team Lead

    vor 2 Wochen

    Munich, Bayern, Deutschland Experis GmbH Vollzeit

    Client Protection Team Lead (gn) Anti Virus**Sie suchen einen neuen Job?**:Im Rahmen einer Festanstellung sucht Experis Sie als Client Protection Team Lead (gn) Anti Virus für unseren Kunden am Standort München.Finden Sie mit **Experis **den richtigen **Job** Nutzen Sie unsere Erfahrung und Beratung für Ihre bestmögliche Entwicklung. Als IT Spezialist...

  • Client Success Manager

    vor 4 Wochen

    Munich, Bayern, Deutschland Benify Vollzeit

    Benify is an international HR tech company that provides a market-leading global benefit and total rewards platform. With over 550 Benifyers in 6 countries, we're driving success with over 1500 customers and approximately three million users around the world . We empower people to be the best they can be while fostering a sustainable and engaging work...

  • Team Lead, Customer Success Management

    vor 1 Monat

    Munich, Deutschland Mapp Digital Vollzeit

    We are looking for an engaged and experienced Team Lead for our Customer Success Management (CSM) team. In this role, you will be responsible for leading and developing a team of CSMs with a focus on revenue growth, license renewals, and customer retention. You excel in a data-driven approach, demonstrate empathy in dealing with your team and customers, and...

  • Strategy & Post Merger Success Leader, Global

    vor 1 Woche

    Munich, Deutschland PER, Private Equity Recruitment Vollzeit

    Strategy & Post Merger Success Leader, Global Digital Transformation Consultancy, Munich, Germany **About our client** Partnering with a prominent European private equity investor our client is building to become the No. 1 in digital consulting and solutions. In recent years, they have expanded their business across Europe and globally. The Strategy & Post...

  • Client Success Manager

    vor 4 Wochen

    Munich, Bayern, Deutschland Scalable Capital Vollzeit

    Einleitung (Junior) Client Success Manager (m/w/d) onsite oder remote (in Germany) Vollzeit Abteilung: Client Success Unternehmensbeschreibung Scalable Capital ist eine führende digitale Investmentplattform in Europa, die allen Menschen eine einfache und günstige Geldanlage ermöglicht. Mit dem Scalable Broker können Kundinnen und Kunden Aktien,...

  • Strategy & Post Merger Success Leader, Global

    vor 4 Wochen

    Munich, Deutschland PER, Private Equity Recruitment Vollzeit

    -PER, Private Equity Recruitment Munich, Germany Posted 3 hours ago Permanent Competitive - Strategy & Post Merger Success Leader, Global Digital Transformation Consultancy, Munich, Germany**About our client** Partnering with a prominent European private equity investor our client is building to become the No. 1 in digital consulting and solutions. In...

  • Team Lead Customer Success

    vor 2 Monaten

    Munich, Deutschland Wemolo Vollzeit

    **What to expect**: - ** Team Management**: Lead, mentor, and support a team of international Customer Success Managers to achieve excellent performance and professional growth - ** Strategic Leadership**: Develop and execute customer success strategies that drive customer satisfaction and loyalty - ** Scale Initiatives**: Identify and implement initiatives...

  • Team Lead

    vor 2 Wochen

    Munich, Deutschland Green IT Solution GmbH Vollzeit

    Typ und Art der Anstellung**:Festanstellung (Vollzeit)** - Standort**:München** **Deine Aufgaben**: Die Business Customer Success ist eine zentrale, operative Schnittstelle zwischen Verkauf, Einkauf, Engineering, Logistik und Accounting. Als Team Lead im Bereich Customer Success Management bist Du verantwortlich für die Führung eines engagierten Teams...

  • Strategy & Post Merger Success Leader, Global

    vor 2 Wochen

    Munich, Bayern, Deutschland PER, Private Equity Recruitment Vollzeit

    Strategy & Post Merger Success Leader, Global Digital Transformation Consultancy, Munich, GermanyAbout our clientPartnering with a prominent European private equity investor our client is building to become the No. 1 in digital consulting and solutions. In recent years, they have expanded their business across Europe and globally. The Strategy & Post Merger...

  • Client Success Manager

    Vor 3 Tagen

    Munich, Bayern, Deutschland Scalable Capital Vollzeit

    Einleitung (Junior) Client Success Manager - Client Lifecycle Support (m/w/d) Vollzeit Abteilung: Client Success Unternehmensbeschreibung Scalable Capital ist eine führende digitale Investmentplattform in Europa, die allen Menschen eine einfache und günstige Geldanlage ermöglicht. Mit dem Scalable Broker können Kundinnen und Kunden Aktien, ETFs,...

  • Sales Team Lead

    vor 1 Woche

    Munich, Deutschland WeAreAspire Vollzeit

    Team Lead Sales (all genders)Munich, Germany Commercial - Sales Full-Time Employment / HybridAre you ready to embark on an exciting journey with us? We live our values and foster an environment where innovation and personal development go hand in hand. As Team Lead Sales (all genders), your primary goal will be to expand corporate accounts and significantly...

  • Sales Team Lead

    vor 2 Wochen

    Munich, Deutschland Phee Farrer Jones Vollzeit

    Team Lead Sales (all genders)Munich, Germany Commercial - Sales Full-Time Employment / HybridAre you ready to embark on an exciting journey with us? We live our values and foster an environment where innovation and personal development go hand in hand. As Team Lead Sales (all genders), your primary goal will be to expand corporate accounts and significantly...

  • Freelance Client Service Lead

    vor 4 Wochen

    Munich, Deutschland Klick Health Vollzeit

    **About Klick Health** Helping lead one of our regional offices at Klick will allow you to do the best work of your career. There’s just so much more opportunity and support here than you’re used to. We have no big network issues, no posturing, no politics, and no BS. You’ve never worked with a team like this. You will deliver fantastic work to your...

  • Team Lead Customer Success

    vor 4 Wochen

    Munich, Deutschland Peter Park System GmbH Vollzeit

    Du möchtest das weitere Wachstum von Peter Park gestalten und unser exzellentes Customer Success Department weiter ausbauen? Als Team Lead im Customer Success stellst Du sicher, dass alle Tätigkeiten im Team nach den Peter Park Values ausgerichtet sind und diese aktiv in der täglichen Arbeit gelebt werden. Durch die Entwicklung abteilungsinterner...