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Order Management Team Leader
vor 3 Monaten
Our purpose is to positively impact people’s lives every day in every home around the world We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.
JOB TITLE: Team Lead, Retail Operations
LOCATION: Frankfurt
As a Team Leader, you will be responsible for supporting the team in overseeing the successful delivery of sales orders to meet SharkNinja clients’ expectations, provide customer service to our retailers and internal stakeholders as well as perform general administrative tasks. You will be interfacing with freight providers, 3PL providers, and various clients.
The successful candidate will maximise customer service levels, while driving reduction in lead-times and operating costs.
Here are some of the EXCITING things you’ll get to do (RESPONSIBILITIES):
The Team Lead will oversee the release of sales orders from various customers to 3PL’s, ensuring deliveries to retailers are correctly received and invoiced. The successful candidate will need to work very closely with OM Team, Supply Planning, Inbound, Inventory, Accounts and Sales teams, as well as with 3PL providers and customers.
Duties include:
Recording and Tracking and Reporting on order statusEnsure all order are released on time to 3PL’sValidate inventory availability and allocationMonitoring and resolving any system discrepancy and errorsCoordinate and monitor supply chain operationsOverseeing successful processing of purchase and sales ordersCommunicate with suppliers, retailers, customersAssist in planning and tracking shipments according to customer requirementsPrepare accurate reports for management Assist in facilitating the shipping of products from one destination to anotherTake steps to avoid delays or quality issuesOverseeing and maintain system accuracy on rework/work ordersProviding cover in management meetings as requiredSupport OM team with issues1:1 with team membersDrive continuous improvementPrevious Logistics experience is required, strong attention to details and being a ‘team player’ are equally important. IT literacy and the willingness to learn are also relevant.
Here are thing you will bring with you
Drive, ambition and enthusiasm to deliver results and progress within the organisationAbility to work in a fast-paced, deadline driven environmentResourceful, well organized, highly dependable, efficient and detail oriented with ability to take ownership, drive results, and manage projects to completionHigh energy level with ability to multitask and open to changing directionA willingness to learn and adjust with the ever-changing demands of a fast-moving business environmentGood organizational and coordination abilities and ability to multi-taskProblem-solving skills Decision making abilityAbility to prioritizeStrong attention to detailsExcellent communication and interpersonal skillsComputer literacy: Excel, Outlook, Word, ERP systems#LI-HYBRID
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET Lead us to be “RARELY SATISFIED” Make things better each day; “PROGRESS OVER PERFECTION”Use your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE”Deliver something great; “WINNING IS A TEAM SPORT”Be clear and honest, “COMMUNICATING FOR IMPACT” Explore SharkNinja: SharkNinja's Candidate Privacy Notice can be found here:We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at
