Order Management Specialist

Vor 5 Tagen

Frankfurt am Main, Hessen, Deutschland Cytiva Vollzeit
{"title": "Order Management Specialist", "content": "Join Our Team as an Order Management Specialist

Cytiva is a leading provider of life sciences solutions, and we are seeking a highly skilled Order Management Specialist to join our team. As an Order Management Specialist, you will be responsible for processing customer orders, ensuring timely delivery, and providing exceptional customer service.

Key Responsibilities:

  • Process customer orders in compliance with company policies and standard operating procedures
  • Demonstrate excellent data entry skills to quickly and accurately review and input data
  • Ensure pricing are updated correctly in the ERP
  • Track orders to delivery, problem solve delivery issues and strive for continuous improvement of OTD (On Time Delivery) metric
  • Attend daily Visual Daily Management meetings with the rest of the team to drive improvements in key metrics with a continuous improvement attitude to drive customer satisfaction

Requirements:

  • High school degree (or equivalent experience) with multiple years of relevant work experience in a fast-paced Order Management role
  • Experience with ERP systems such as Oracle and CRM systems such as SFDC as well as MS Office products including Word, Excel, and Outlook
  • Written and verbal communication skills
  • Fluent in English and German
  • High attention to detail with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

", "lang_code": "en-US"}

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