German Customer Service Host
vor 2 Monaten
On average it takes 5 minutes to apply for this role.
Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Do you see yourself as one of those “out-of-the-box thinkers”, “Technical masterminds”, “Outstanding creatives”, or “Mind-boggling number crunchers”? If so, we want to welcome you to the Betway family and celebrate what makes you unique
Our global customer base is exploding and we need your skills to support us on this exciting journey Don’t look back and submit your application before the opportunity passes you by..
Who we are
We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.
At Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving.
Who we’re looking for
We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
As a German Customer Service Host, you’ll hold a very exciting role within the growing Customer Support Department at Betway. Operating within the e-commerce industry, we provide excellent services to our international clients and their businesses.
The core element of Betway are our people, as we recognize that the employees are the driving force of the business, hence we ensure that we employ individuals with high potential allowing them to develop their career and themselves within the business.
What you’ll be doing
As part of your role, your responsibilities will include:
Providing world-class customer service by responding to customer queries by telephone, email, and online chats in first language German and/or second language being English, where applicableAssist on tasks within other regions by using company translation tools provided, this is only if all tasks on the product that you are scheduled to work on have been completedProcessing and resolving of incoming and outgoing contacts in a multimedia environmentProcessing pertinent information into relevant databasesCompletion of tasks assigned during shiftCustomer relationship building and management as well as cross selling of products and servicesProblem solving tasks during shiftHandling and taking full responsibility for customer related queriesExcellent time management and adherence to schedulePerforming extra tasks given by managers / shift supervisors as required.This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectivelyExperience working collaboratively in cross-functional teams, with a focus on achieving shared goalsExpertise in managing multiple projects simultaneously, with a track record of delivering on time and within scopeExceptional attention to detail, ensuring high standards of quality in all outputsAbility to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situationsGerman as a first/native language - strong written and verbal communication skillsFluency in English - strong written and verbal communication skillsValid work/residence permit to work in GermanyAvailability to work on 24/7 shift patterns.Desirable skills you’ve got up your sleeve
It would be great if you also have some the following skills:
In-depth knowledge of sports betting markets, including odds calculation, betting types and market trendsPrevious experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulationsFamiliarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standardsExperience in developing and executing customer retention strategiesMinimum of high school qualification2 years’ work experience post qualificationOur values are non-negotiables
Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.
These competencies are:
AdaptabilityOwnership and accountabilityInitiating actionResilienceTeam orientationIntegrityInnovationWhat you’ll get back
We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes:
We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.Local benefits:Private Health CareLife Assurance & Income ProtectionCompany PensionBe part of that Superclass feeling.
At Super Group, diversity is part of our DNA. With teams across 17 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.
It’s all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.
Game on
Should you not hear from us within 2 weeks, please assume your application has not been successful.
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