Customer Service Representative

vor 4 Wochen


Düsseldorf, Nordrhein-Westfalen, Deutschland Lotus Bakeries Vollzeit

Job Summary: We are seeking a highly skilled and motivated Customer Service Representative to join our team at Lotus Bakeries. As a key member of our Customer Service and Logistics department, you will be responsible for providing exceptional customer service and support to both internal and external customers.

Key Responsibilities:

  • Process orders and EDI orders, including availability checks and invoicing.
  • Communicate directly with B2B customers, including the processing of customer complaints and delivery status enquiries.
  • Create delivery notes to ensure smooth dispatch of goods to customers.
  • Replenish goods in our plants as required, taking into account production capacities and optimized order sizes.
  • Monitor inventory levels and make correction postings to ensure reliable stock levels.
  • Support feasibility checks for promotions and additional cardboard materials and displays.
  • Collaborate closely with internal stakeholders, including sales, marketing, production plants, and external logistics service providers.
  • Support the creation and maintenance of the internal forecast, taking into account the monthly S&OP rhythm.
  • Perform ad-hoc analyses using BI Analysis.
  • Hold a successfully completed commercial/logistical apprenticeship (IHK certified).
  • Possess knowledge of SAP (SD, MM), MS Office (esp. Excel), and IBP as an advantage.
  • Have very good written and spoken German and good English skills.
  • Preferably have logistics experience in the FMCG sector.
  • Have very good commercial understanding with a structured and conscientious way of working.
  • Exhibit strong communication skills.
  • Display team spirit (TOP Values Lotus Bakeries: Team Work, Open Dialogue, Passion).

Requirements:

  • Commercial/logistical apprenticeship (IHK certified)
  • SAP (SD, MM), MS Office (esp. Excel), and IBP knowledge
  • Very good German and English skills
  • Logistics experience in the FMCG sector (preferable)


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