Customer Service Representative
vor 4 Wochen
Job Summary: We are seeking a highly skilled and motivated Customer Service Representative to join our team at Lotus Bakeries. As a key member of our Customer Service and Logistics department, you will be responsible for providing exceptional customer service and support to both internal and external customers.
Key Responsibilities:
- Process orders and EDI orders, including availability checks and invoicing.
- Communicate directly with B2B customers, including the processing of customer complaints and delivery status enquiries.
- Create delivery notes to ensure smooth dispatch of goods to customers.
- Replenish goods in our plants as required, taking into account production capacities and optimized order sizes.
- Monitor inventory levels and make correction postings to ensure reliable stock levels.
- Support feasibility checks for promotions and additional cardboard materials and displays.
- Collaborate closely with internal stakeholders, including sales, marketing, production plants, and external logistics service providers.
- Support the creation and maintenance of the internal forecast, taking into account the monthly S&OP rhythm.
- Perform ad-hoc analyses using BI Analysis.
- Hold a successfully completed commercial/logistical apprenticeship (IHK certified).
- Possess knowledge of SAP (SD, MM), MS Office (esp. Excel), and IBP as an advantage.
- Have very good written and spoken German and good English skills.
- Preferably have logistics experience in the FMCG sector.
- Have very good commercial understanding with a structured and conscientious way of working.
- Exhibit strong communication skills.
- Display team spirit (TOP Values Lotus Bakeries: Team Work, Open Dialogue, Passion).
Requirements:
- Commercial/logistical apprenticeship (IHK certified)
- SAP (SD, MM), MS Office (esp. Excel), and IBP knowledge
- Very good German and English skills
- Logistics experience in the FMCG sector (preferable)
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