End User Devices Operations Services Specialist

vor 1 Monat

Frankfurt, Deutschland Dabster Vollzeit
Mobile Operations Overview: This team is responsible for the Dev-Ops Level support of the centrally managed Device Management End User platforms: Mobility, Remote Access RAS, Server Based Computing Platforms, MobileIron, Intune, zScaler and related platforms.
The team is responsible for driving knowledge improvement to the Tier and Tier Service Desk, engagement with vendors (including those providing managed or hosted services that deliver desktop or printing environments) and engineering teams for unresolved incidents. The team is also responsible for Disaster Recovery event coordination, outage management and problem resolution on these platforms. Finally, the Mobility Operations team will be the service owner of the platforms and associated products, and will be responsible for driving the service improvement plans, incident reduction through problem management, definition of communications and release plans and the engagement with rd party vendors.

The Operations Services Specialist ensures all provided IT services are robust, controlled and delivered effectively and efficiently. This includes monitoring services, preventing and resolving service failures, fixing problems as well as carrying out operational tasks. The Operation Services Specialist will manage degradations or disruption of services identified and reported by service consumers or by the analysis and reactions to events on the respective service components in order to quickly re-establish the service to the full extent. The Operations Services Specialist works through service related requests in accordance with existing service catalogue components. They will manage access requests to enable, revoke or modify privileges based on proper policy standards or direction from CISO. They will provide governance of the services, based on calculated service and capacity availability metrics, to ensure availability is not jeopardized by insufficient capacities as a result of consumption trends, upcoming campaigns or peak consumptions.

This position is required for supporting critical services such as Intune managed autopilot windows devices, Intune managed personal/corporate mobile devices, dbRAS and RSA FA, and essential mobile services including MobileIron, dbMAC and other platforms. This role also contributes to the day to day support of over , mobile end points. A strong technical resource with experience in mobile platforms and demonstrated people management skills is required to drive our strategic vision and to transition to best-in-class future mobile platforms .

The successful candidate will have key skills & competencies such as:
Provide first-level support for Microsoft Intune and Windows Autopilot-related issues. Assist end-users with device enrollment, application deployment, and configuration in Microsoft Intune. Working knowledge in Registering a device, working on Compliance Remediation, reporting, working on Delivery Optimization, Update Windows Defender security intelligence, Windows Update feature upgrade and quality patching during autopilot, Driver and Firmware Servicing, Windows Driver update management. Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance. Collaborate with other IT support teams to escalate and resolve more complex issues. Maintain accurate records of support activities and resolutions in a ServiceNow. Keep up-to-date with Microsoft Intune features, updates, and best practices. Participate in the development and maintenance of support documentation and knowledge base articles. Design and implement Intune configurations and policies to meet organizational needs. Conduct root cause analysis for recurring or severe Intune-related problems. Participate in the planning and execution of Intune migrations and upgrades. In-depth knowledge of Microsoft Intune architecture, policies, and features with understanding of Microsoft Intune and mobile device management. Experience with PowerShell scripting and Intune Graph API for automation and customization in Intune are a plus Proficient in Windows, iOS, and Android operating systems. Strong analytical and problem-solving skills. Excellent communication and collaboration skills. Ability to work collaboratively in a team environment. Relevant certifications (, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
Soft skills: Proven record of thoroughness and diligence as any mistake can affect , end points Good communication skills with stakeholders DevOps/ITIL experience a plus

  • Operation Technical Specialist

    vor 4 Wochen

    Frankfurt am Main, Deutschland Axiom Software Solutions Vollzeit

    **Job Description**: Role: Operations Services Specialist (Technical Specialist - Std) Location: Frankfurt, Germany Duration: 6-12 month Contract **Mobile Operations Overview**:This team is responsible for the Dev-Ops Level support of the centrally managed Device Management End User platforms: Mobility, Remote Access RAS, Server Based Computing Platforms,...

  • Global Architect End-user Devices

    vor 1 Monat

    Frankfurt Am Main, Deutschland CROWDCONSULTANTS 360 GmbH Vollzeit

    **You are an expert in OT End-point architecture with experience in manufacturing environments?** **You would like to leave your footprint on IT transformation of a global market leader?** **Then our client, with more than 40,000 employees on all continents, offers the right challenge** **YOUR MISSION** - Design and manage state-of-the-art OT endpoints in...

  • Onsite Support Engineer

    vor 2 Wochen

    Frankfurt, Deutschland Ubique Systems Vollzeit

    Job Title:-Onsite Support EngineerJob Location:-Frankfurt, GermanyJob DescriptionIT Job Mission The Support Specialist IT provides support to the Customers End-users in using their IT equipment, applications and services, and contributes to maintaining and operating our End User Services (EUS) Onsite deliveries as per agreed Service Levels.Job Context The...

  • Onsite Support Engineer

    vor 1 Woche

    Frankfurt, Deutschland Ubique Systems Vollzeit

    Job Title:-Onsite Support EngineerJob Location:-Brunsbüttel, GermanyJob DescriptionIT Job Mission The Support Specialist IT provides support to the Customers End-users in using their IT equipment, applications and services, and contributes to maintaining and operating our End User Services (EUS) Onsite deliveries as per agreed Service Levels.Job Context The...

  • Facilities Operations Specialist

    vor 1 Monat

    Frankfurt am Main, Deutschland The European Central Bank Vollzeit

    **General Information** **Who can apply?** EU nationals **Salary** E/F (bracket 1 - step 1) full time monthly net salary: €4,401 plus benefits, for further information see what we offer. **Role specialisation** Facilities Operations **Working time** Part time **Place of work** Frankfurt am Main, Germany **Closing date** 16.06.2023 **Your team** -...

  • Customer Service Specialist

    vor 4 Wochen

    Frankfurt Am Main, Deutschland Zoll Medical Corporation Vollzeit

    **Customer Service Specialist**: **Location: Cologne, Germany**: **Resuscitation**: At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients...

  • Client Service Operations Specialist, Officer

    vor 1 Monat

    Frankfurt am Main, Deutschland State Street Vollzeit

    Client Servcie Operations Specialist, Officer Who we are looking for Why this role is important to us Join us if making your mark in the capital markets industry from day one is a challenge you are up for. What you will be responsible for As Client Servcie Operations Specialist, Officer you will Carry out core and complex processing activities in...

  • Technology Service Specialist

    vor 1 Monat

    Frankfurt am Main, Deutschland Deutsche Bank Vollzeit

    **Technology Service Specialist (d/m/w) - EUC Customer Services**: **Job ID**:R0262039**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**:2023-11-06**Location**:Frankfurt**Position Overview**: **Beschreibung des Teams** Das Team Direct Support Germany verantwortet innerhalb des Bereichs End User Computing den Traiding-Floor Support in...

  • Global Operations Specialist

    vor 1 Monat

    Frankfurt, Deutschland Flexport Vollzeit

    The opportunity: The role of the SCOps Specialist is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. Flexport today connects almost 10,000 clients and suppliers across 109 countries. In this role, your direct customers are the partners within your region: our account management and customs teams,...

  • Field Operations Specialist

    vor 1 Monat

    Frankfurt, Deutschland Via Vollzeit

    Via has the mission to improve transportation and mobility around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.As Field Operations Specialist (m/w/d) you will take care of our daily business of our on-demand RMV service in the greater Frankfurt area and...

  • Junior IT Produkverantwortlicher

    vor 1 Monat

    Frankfurt, Deutschland KFW Vollzeit

    Willkommen bei der IT der KfW! Wir sind eine international agierende Förderbank, die für die nachhaltige Entwicklung von Umwelt, Gesellschaft und Unternehmen steht. Als Impulsgeber wirken wir aktiv an den Themen mit, die die Welt von morgen prägen. Unser Bereich Informationstechnologie deckt die gesamte Bandbreite anspruchsvoller IT-Aufgaben ab: von der...

  • Customer Service Specialist

    vor 4 Wochen

    Frankfurt Am Main, Deutschland ZOLL LifeVest Vollzeit

    **Location: Cologne, Germany**: **Resuscitation**: At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious...

  • Services Operations Specialist

    vor 1 Monat

    Frankfurt, Deutschland Siemens Industry Software GmbH Vollzeit

    Wir suchen nach Menschen, die mit uns die Digitalisierung von Morgen gestalten. Denn – Wir machen digital. Wir sind Siemens Digital Industries Software. Wir sind kein Industrieunternehmen. Wir sind ein wachsendes Softwareunternehmen, das unseren Kunden schon heute die Technologien und Innovationen von morgen bietet. Mit den Chancen eines...

  • Specialist Securities Operations

    vor 3 Wochen

    Frankfurt am Main, Hessen, Deutschland Amadeus FiRe AG Vollzeit

    Specialist Securities Operations (m/w/d) Referenz Sie möchten Ihre persönliche Entwicklung und berufliche Laufbahn aktiv mitgestalten? Dann ist diese Stelle genau das Richtige für Sie Wir suchen für eine unabhängige Privatbank mit Sitz in Frankfurt in Direktvermittlung Sie als Specialist Securities Operations (m/w/d). Ihre Benefits:Vielseitige und...

  • Field Operations Specialist

    Vor 5 Tagen

    Frankfurt am Main, Deutschland Hewlett-Packard CDS GmbH Vollzeit

    HPE CDS (Customer Delivery Services) ist eine 100%ige Tochtergesellschaft in der Hewlett Packard Enterprise Gruppe. Wir erbringen technische IT Dienstleistungen für Kunden in den unterschiedlichsten Wirtschaftszweigen. Mit mehr als 1.700 Mitarbeiterinnen und Mitarbeitern sind wir in 11 Europäischen Ländern vertreten. Wir suchen einen Field Operations...

  • IT Spezialist End-User Support

    vor 3 Wochen

    Frankfurt am Main, Hessen, Deutschland Aon Deutschland Vollzeit

    Wir suchen für unseren Standort in Frankfurt am Main zum nächstmöglichen Zeitpunkt einenIT Spezialist End-User Support (m/w/d) Aon steht dafür, Entscheidungen zum Besseren zu gestalten – um das Leben von Menschen auf der ganzen Welt zu schützen und zu bereichern.Als ein führendes globales Beratungs- und Dienstleistungsunternehmen bietet Aon eine...

  • Mac Support Engineer

    vor 9 Stunden

    Frankfurt am Main, Deutschland Deloitte Vollzeit

    You make the difference. Whether in business Audit & Assurance, Risk Advisory, Tax & Legal, Financial Advisory or Consulting: at Deloitte, we help our global clients continuously evolve. Discover a diverse working environment that is constantly in motion and always revolving around one central hub: you and your expertise. What impact will you make?Do you...

  • Operations Specialist

    vor 1 Monat

    Frankfurt am Main, Deutschland M9 Logistics Vollzeit

    We are an international forwarding company. We work worldwide in many countries - our great team with different backgrounds in Europe, Asia, the Americas. But whatever we work, whatever language we speak, we are all united by one general vision - to move forward and create a better life for many people. Our wonderful team are the heart and soul of our...

  • Services Operations Specialist

    vor 1 Monat

    Frankfurt, Deutschland Siemens Industry Software GmbH Vollzeit

    Wir suchen nach Menschen, die mit uns die Digitalisierung von Morgen gestalten. Denn – Wir machen digital.Wir sind Siemens Digital Industries Software. Wir sind kein Industrieunternehmen. Wir sind ein wachsendes Softwareunternehmen, das unseren Kunden schon heute die Technologien und Innovationen von morgen bietet. Mit den Chancen eines Großunternehmens...

  • Operations Services Specialist

    vor 4 Wochen

    Frankfurt am Main, Deutschland Deutsche Bank Vollzeit

    Wir haben den Tribe "Customer Analytics" in der Privatkundenbank Deutschland aufgestellt, um über die kundenzentrierte und digital unterstützte Kommunikation noch kundenfreundlicher und zugleich vertrieblich erfolgreicher zu werden. Im Tribe verantworten wir dabei die Erstellung sowie die Orchestrierung der (digitalen) Kommunikation mit unseren Kunden für...