Solution Support Engineer
vor 4 Wochen
Title: Solution Support Engineer
Location:Bangkok, TH, 10330
Requisition ID: 126899Job Summary
The Solution Support Engineer is the primary customer facing contact for the Technical Support Center and other internal organizations. As a field resource, you will provide complex post-sales services and support, customer and partner enablement, and serve as a subject matter expert in multiple technologies. The individual must be a highly motivated self-starter with demonstrated technical problem-solving skills and extensive industry experience. Strong customer centric acumen is a must.
Responsibility and Impact
Solution Support Engineers (SSE) assist NetApp customers, partners, and internal groups with resolution of complex, highly technical issues. The tasks this individual is responsible for are often unstructured and the issues are less defined, requiring analytical and creative approaches. These issues may be associated with customer satisfaction risk that may require work in close collaboration across multiple cross function teams.
Job Requirements
Demonstrated excellent customer service experience working in high stress situations on complex problems. Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. Ability to follow and contribute to development of standard principles and practices. Creative approach to problem solving with rigorous review of existing process and methodologies.Technical Qualifications
This individual should have capability to build in-depth knowledge and understanding of hardware/software troubleshooting and analysis, including but not limited to:
Familiarity and understanding of the following:
Hybrid cloud and provider technology from AWS, Azure, and Google Cloud Services Cloud tiering and backup Virtualization platforms from 3rd partiesInternal Interaction and Communication
Limited supervision and direction is provided, as this individual is expected to operate and drive results and set priorities independently. Act as a proactive contributor with ability to effectively communicate and work with multiple cross functional teams.Background & Experience
6 to 8 years of relevant industry experience A Bachelor of Science in Engineering or Computer Science, or equivalent related experience is required.#LI-DNI
Job Segment: Cloud, Computer Science, Technical Support, Engineer, Customer Service, Technology, Engineering
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