Service Desk Specialist
vor 5 Stunden
As from now | Full-time (40h) | Hybrid working model | in Garching (near Munich)
Do you stay on top of things even in challenging situations? We are looking for a solution-orientated communicative team player to support our project team by taking on the role of an expert and ensuring the right technical and business support for our client.
Candidate profile- Education & Experience : Completed university degree in Computer Science or a comparable field of study; At least 2 years of professional experience in the following areas: IT Service Desk with a focus on user support; Linux administration using various distributions, such as Debian GNU/Linux; Management of Apple devices (Device Management); Windows helpdesk and hardware maintenance.
- Know- how : Experience with Jira Service Desk; Basic knowledge of networking and network troubleshooting.
- The following certifications are a plus : CompTIA A+; ITIL v4, JAMF Certified Associate or JAMF Certified Technician; Microsoft MD-102 Endpoint Administrator.
- Working style : Hands-on mentality; Analytical and solution-oriented thinking; as well as strong teamwork and communication skills.
- Languages : Business fluent English(min. C1) and very good German skills (min. B2).
- Serve as the primary contact for service requests and incidents related to user and operating systems (Front Desk).
- Create, maintain, categorize, and distribute tickets; communicate with users via the ticketing system, phone, and in-person.
- Provide consultation, support, and troubleshooting for technical issues and user inquiries.
- Coordinate with external hardware and software vendors, and monitor maintenance activities.
- Install and configure operating systems and software (Microsoft, macOS, GNU/Linux).
- Prepare and provide technical support for meetings, conferences, and special ESO events, including video, audio, and presentation transmission.
- Administer user accounts and access rights.
- Create and maintain technical documentation.
- Develop and maintain scripts and automated processes.
- Manage physical and virtual IT infrastructure.
- Monitor infrastructure quality, system status, and performance.
- Ensure compliance with change management and maintenance procedures in all operations.
- Apply established processes for changes and maintenance tasks.
- Support the procurement and lifecycle management of IT assets and hardware inventory.
- Achieve more – Take on a key role in an international client environment and grow independently in a collaborative IT organisation within a dynamic growth company.
- Pure variety – Exciting working environment in a creative and highly motivated team with chal-lenging tasks.
- Teamwork – Cooperation with experienced specialists.
- Workplace with charme – Modern workplace with high-performance IT hardware - no open-plan office.
- Work-life balance – Flexible working hours, hybrid working model and 30 vacation days in Germany as well as special leave.
- What else? – Attractive employee discounts in various stores on site or online.
- The best for last: – Friendly and open-minded colleagues and a pleasant working atmosphere.
Have we sparked your interest?
Then we look forward to receiving your application, stating your earliest possible starting date and your salary expectations.
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