Commercial Transformation Manager

As the world's pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe's largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Job Description
About the role
We are seeking a strategic and execution-focused Senior Manager – Commercial Transformation to drive high-impact commercial performance initiatives across 17 countries for our three global brands – foodora, foodpanda, and yemeksepeti. As a senior member of our specialized SWAT team, this role will take a hands-on, bottom-up approach to identifying and resolving commercial pain points, ensuring fast fixes and practical improvements that directly drive business outcomes.

Operating at the intersection of operations and strategy, the senior manager will lead the implementation of critical transformation programs, bring visibility to commercial performance across countries and functions, and work closely with local teams to test, validate, and scale solutions. The role requires strong cross-functional collaboration and deep commercial acumen to influence without authority, secure buy-in, and ensure adoption at scale.

This is a high-impact regional role, reporting directly to the Director of Commercial Transformation, and working in close partnership with Market Managing Directors, Commercial Directors, and central function leaders.

Responsibilities:

• Be part of the specialized SWAT team focused on improving commercial performance across various markets, while other teams transition toward enhancing tools and capabilities.
• Drive and engage in short-term, high-impact missions spanning 3-4 weeks across 17 countries, targeting critical areas such as campaigns, vendor funded deals, non-commissioned revenues, acquisitions, and team setup.
• Adopt a bottom-up approach to identify operational challenges on the ground, collaborating with local teams to resolve issues and accelerate overall commercial performance.
• Collaborate with cross-functional teams to ensure successful implementation of projects and initiatives that enhance commercial outcomes in various markets.
• Continuously assess and analyze the success of missions, identifying opportunities for improvement and adjusting strategies to achieve measurable business results.
• Report insights, performance results, and project outcomes to senior leadership, ensuring transparency on mission progress and success.
• Occasionally be assigned as the project owner on cross functional (within commercial) innovation projects.

Qualifications

• Bachelor's degree in related field. A Masters degree would be a plus.
• Minimum 5 years of experience in commercial strategy, or related fields, with strong leadership experience in driving high-impact commercial initiatives.
• Previous Commercial experience and managing multiple market experience is required.
• Proven track record in working with cross-functional teams and short-term, high-priority missions to address business objectives in dynamic, fast-paced environments.
• Expertise in managing key business initiatives such as campaigns, acquisitions, and team setup across multiple markets.
• Excellent communication and stakeholder management skills, with the ability to engage with senior leadership, local teams, and external partners to drive alignment and results.

Additional Information
At Pandora, you'll be part of a high-growth, high-impact team leading the food delivery ecosystem across Europe, Asia, and Turkey. As part of the Delivery Hero family, we offer global career development, a diverse and dynamic environment, and the opportunity to shape the future of local commerce on a truly international scale.

• Build at global scale and shape the future of local delivery and Q‑Commerce
• Impact millions of customers, thousands of riders and hundreds of thousands of partners
• Ownership & autonomy in a high‑growth, data‑driven environment
• Competitive compensation package including equity, relocation support, visa sponsorship, flexible work, and a diverse, inclusive culture

Delivery Hero is committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment regardless of gender, age, disability, sexual orientation, race, religion or national origin

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.