Customer Service Advisor

vor 5 Stunden

Berlin, Berlin, Deutschland Grow-Talent Vollzeit 20.000 € - 40.000 € pro Jahr


Grow- is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Service Advisor to join their teams in Porto.

Position: Customer Service Advisor

Location: Porto, Portugal

Work model: On-site

Employment type:  permanent contract

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

  • Customer support to German-speaking customers by phone, email, chat and social media channels
  • Support our merchants for all questions and inquiries about our product and service
  • Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants
  • Closely work with other departments together, for example Sales and Marketing

REQUIREMENTS:

  • Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
  • Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
  • Ability to take stressful situations well
  • Previous Contact Centre or Customer Service experience (preferable)
  • Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer is easy for you)
  • Good and customer-friendly service is the highest priority for you
  • Curious and persistent in solving issues
  • Organised and can keep a cool head even in stressful situations

OFFER:

  • Working hours: Monday to Sunday, between 08:00 and 17:00 with the possibility to extend late shift until 21:00 as per client agreement
  • Days off: 2 days (rotative)/ 2 weekends per month (rotative)
  • Workload: 40h/week (full time)
  • A dynamic and creative team with a positive and friendly atmosphere
  • Meal allowance
  • Guidance and tools to reach your full potential

Training Conditions Duration: 30 calendar days
Schedule: Monday to Friday, between 08:00 and 17:00


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