Senior Compliance Operations Analyst

ABOUT US

Pliant is a European fintech specializing in B2B payment solutions. Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows. Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability.

We serve two primary customer segments:

• Companies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines.
• Businesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant's embedded finance and white-label solutions.

Founded in 2020 and headquartered in Berlin, Pliant supports over 4,000 businesses and more than 20 partners globally. As a licensed e-money institution (EMI), we issue Visa-powered credit cards in 11 currencies across more than 30 countries, helping companies streamline and simplify payments.

Learn more at

ABOUT THE ROLE

As a Senior Compliance Operations Analyst (m/w/d), you will be responsible for onboarding our corporate clients at Pliant, including their KYB, KYC, and compliance risk assessments. Beyond case processing, you will play a key role in improving our operational processes and systems to help us scale efficiently and compliantly.

You will work closely with the Head of Compliance Operations and collaborate with colleagues from the Credit Risk Management, Product, and Tech teams.

WHAT YOU'LL DO

• KYB: Take ownership of complex onboarding cases by identifying and verifying legal representatives and beneficial owners of our corporate customers through relevant sources (e.g. commercial registers, structure charts).
• Risk assessment: Conduct detailed risk assessments for both EU and US clients, determining customer risk levels in accordance with internal policies, regulatory requirements, and applicable AML frameworks.
• Quality assurance: Review information prepared by colleagues for accuracy and completeness, ensuring adherence to internal guidelines and the four-eyes principle.
• Documentation: Maintain structured electronic credit and compliance files, ensuring all relevant information is properly recorded and auditable.
• Account opening: Facilitate the final onboarding step by creating and transmitting data files electronically to our partner bank for account opening.
• Monitoring: Oversee customer monitoring processes, identify relevant changes, update leading systems, and communicate key developments to stakeholders.
• Process improvement: Identify opportunities to streamline workflows and improve systems in collaboration with Product and Tech, ensuring scalable and compliant growth.
• Communication: Act as a subject-matter contact for case-specific and technical compliance questions, facilitating quick and reliable resolutions.
• Learning and development: Continue building deep expertise in EU and US AML regulatory frameworks, corporate legal structures, and agile compliance operations.

WHAT YOU'LL BRING

• 5+ years of experience in the first line of an operational compliance team for high-risk SME or corporate clients, ideally from a bank or fintech, and with exposure to the US market.
• Strong understanding of KYB/KYC processes, onboarding procedures, and client risk management.
• Experience and sound understanding of high-risk ML/TF factors, as well as the principles of EU, UK, and US AML laws.
• Hands-on experience with IT systems used for compliance or loan processing (e.g. Confluence, Jira, CRMs).
• Professional proficiency in the MS Office suite, especially Excel.
• A high level of attention to detail, perseverance, and quality mindset in operational execution.
• Analytical thinking and the ability to quickly grasp new problems, systems, and regulatory requirements.
• Proactive mindset with the ability to work both independently and collaboratively within cross-functional teams.
• Fluent English, both written and spoken (additional European languages are a plus).

WHAT WE OFFER

• The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
• Attractive remuneration
• Flat hierarchy and transparent communication in a relaxed, professional atmosphere
• Opportunity to develop your talent in a dynamic team with ambitious goals
• Flexibility and possibility to work remotely
• Monthly mobility benefit
• Wellhub Membership
• Company card with a monthly allowance for lunches, coffee, etc. with co-workers

At Pliant, we believe diversity and inclusion are essential to building not only an innovative product but also an exceptional experience for both our customers and our team. This commitment begins with our hiring process—we welcome individuals of all racial and ethnic backgrounds, religions, national origins, gender identities or expressions, sexual orientations, ages, marital statuses, and abilities. If you require accommodations or accessibility support during the interview process, please let us know in your application so we can make sure your experience is seamless.