AI Operations Envangelist

vor 1 Tag

Berlin, Berlin, Deutschland Expatrio Vollzeit

JOIN EXPATRIO
Expatrio is an ambitious Berlin-based start-up in the field of Fintech and Edtech and currently has a vacancy for the position as

AI Operations Envangelist
Our goal is to make the way to and in Germany as easy as possible for international students. If you're passionate about using AI to solve real-world operational challenges and improve the customer experience, we'd love to hear from you

YOUR ROLE
You will:

  • Take operational challenges (e.g., high-volume account issues, repetitive tasks, ticket follow-ups) and build AI-based solutions that remove manual workload.
  • Design, implement, and maintain intelligent workflows that improve speed, accuracy, and reliability across departments.
  • Create and deploy AI-powered assistants or automations to support customer operations throughout the product lifecycle — from application to closure.
  • Experiment with new AI capabilities to improve turnaround time, efficiency, and customer satisfaction.
  • Collaborate closely with Operations and Technology teams to translate real pain points into working AI solutions.
  • Monitor and refine AI systems, ensuring they perform reliably and comply with data protection and privacy standards.
  • Document workflows, logic, and outcomes for transparency and operational continuity.
  • Champion an "AI-first" culture by sharing insights, demonstrating impact, and promoting adoption across teams.

YOUR PROFILE

  • You have 3+ years of experience in operations, automation, or AI-driven solution design.
  • You have a strong understanding of how AI can be applied to business operations and customer support challenges.
  • You have a track record of implementing solutions that reduce manual work or improve service efficiency.
  • You are comfortable working with data, logic flows, and system integrations.
  • You are analytical, detail-oriented, and focused on measurable outcomes.
  • You have excellent communication skills in English and can collaborate with both technical and non-technical colleagues.
  • You are proactive, curious, and self-driven (eager to test, learn, and implement new ideas).
  • PLUS: experience in Fintech or any operational environment involving verification, onboarding, or service management is a strong advantage.

WHY EXPATRIO?

  • International, diverse, and intrinsically motivated team
  • Autonomous and progressive work environment with low hierarchies and fast decision-making
  • Flexible working hours
  • Most importantly: The chance to solve an actual problem

About Us
Expatrio aims is to be the best solution for international students in Germany. With a digital platform approach (an all-in-one app) at the interface of Fintech, Govtech, and Edtech, we are accompanying tens of thousands of students on their entire journey from study preparation and visa application to arriving and living in Germany. Always focusing on the most convenient experience for our users, we are aggregating all the needed services and products in one single place and offer bespoke solutions for everyone.

Does the position sound interesting to you? Then we would be very happy to receive your application.
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