AI Operations Associate

about usAt telli, we're building the first AI-native phone system.Since launching last year at Y Combinator (the same investors behind Airbnb, Stripe, Twitch, Coinbase, and others), we've grown >$2M in annualized revenue with a team of only 12 people.Today, many companies fail in their customer communication not because they don't care, but because they can't keep up. The sheer volume of calls forces to rely on low-quality outsourced call centers or have their internal teams waste hours on repetitive calls.With telli, our customers now rely on AI voice agents that handle their repetitive calls, freeing human to focus on what matters - talking to customers when it counts. The result: higher efficiency, happier teams, and better customer experiences.Legacy phone systems weren't designed for an AI-first world. That is why we are building the first AI-native phone system that lets companies manage both their human and AI teams on one platform.Our founding team knows this problem inside-out. We ran a 150-person internal call center at Enpal. We know how difficult and expensive it is to scale high-quality customer experience with phone calls.The opportunity is massive and we're just getting started. We're on a mission to let every company provide a world-class customer experience by ending the era of low-quality call centers.your missionThis is a pivotal hire for telli and a career-defining role for a true builder. Your mission: architect our company's AI-native operating system from first principles. You won't be running old playbooks; you will be building the intelligent engine designed for one purpose: to deliver a flawless customer experience that scales us to $100M ARR.what you'll be responsible forMaster the entire customer lifecycle, from designing a seamless onboarding process to driving expansion and renewal, always striving for world-class customer experiencesDesign, implement, and scale core business processes with an automation-first mindset, using tools like n8n or Zapier to ensure we operate with maximum efficiencySystematically gather, analyze, and champion customer feedback to the founders and our engineering team, directly influencing our product roadmap and identifying new growth opportunitiesCollaborate closely with engineering to define and improve the internal tools we need to scale effectively and serve our customers betterAs a foundational member, you will play a key role in defining the culture, processes, and structure of our operations teamwhat makes you a great fityou are a world-class operator with experience in building and scaling businesses, whether in a hyper-growth startup or your own ventureyou're tech-savvy (or have a semi-technical background) and curious about how AI agent products workyou are customer obsessed and have a business sense to understand problems, pain points and needs of our customersyou have experience in and are enthusiastic about leading initiatives end-to-endyou're are hands-on and not afraid of doing unglamorous workyou love solving problems and figuring things out on your ownyou're a strong communicator in both German and Englishyou want to work on-site 5 days a week in Berlinyou may not make a good fit if…you need detailed instructions and shy away from taking responsibilityyou lack experience with automation/AI tools or basic technical understandingyou're only interested in high-level "strategic" workyou don't enjoy direct customer interaction or thriving in dynamic environmentsyou prefer working remotelyyou prefer working with minimal collaborationyou avoid hands-on, practical workyou want to work a 9-5 job