Implementation Manager

vor 4 Stunden

Munich, Bayern, Deutschland deeploi GmbH Vollzeit 100.000 € - 120.000 € pro Jahr
Your mission

We are looking for an Implementation Manager to join our Munich office: you will own the customer journey from contract signature to a clean, predictable go-live. You'll orchestrate onboarding projects, align cross-functional teams, and ensure every customer achieves measurable value fast.

  • Lead customer implementations from kickoff to go-live and define scope, milestones, and acceptance criteria. 
  • Drive progress tracking, stakeholder alignment, and transparent communication. 
  • Deliver onboarding sessions and customer enablement workshops to ensure customers understand key features and realize value early. 
  • Maintain implementation playbooks, checklists, and quality standards (DoR/DoD). 
  • Document learnings and improvement opportunities post-go-live. 
  • Ensure a clean transition to Customer Success at go-live. 
  • Confirm customer acceptance and trigger billing events. 
  • Provide structured feedback to Product and Engineering to improve our platform and delivery process.
Your profile
  • You have experience in managing projects end-to-end, coordinating between teams, and bringing structure to complex setups, ideally with exposure to SaaS, startups, or B2B tech.
  • Fluent German and English skills (C1)
  • Strong organizational and communication skills.
  • Experience managing multiple concurrent projects with customers.
  • Comfort collaborating cross-functionally (Sales, CS, Product, Engineering). 
  • Analytical mindset — using metrics to drive continuous improvement.
  • Empathy and customer-first thinking.
Why us?
  • Be part of a small and rapidly growing team in Berlin and Munich with big ambitions and backed by top European VCs, like Atomico and Cherry Ventures. 
  • Become part of the IT revolution and help us build the most compelling IT Management Platform in the market. 
  • Attractive compensation package, including a generous share package (VSOP).
  • High responsibility and ownership from day one.
  • Employee benefits: public transportation ticket or Urban Sports Club, Corporate Benefits.
  • Well-equipped offices in Munich and Berlin. 

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