Implementation Manager

Vor 7 Tagen

Munich, Bayern, Deutschland deeploi Vollzeit 90.000 € - 120.000 € pro Jahr
What can you expect?
  • You lead customer implementations from kickoff to go-live and define scope, milestones, and acceptance criteria
  • You drive progress tracking, stakeholder alignment, and transparent communication
  • You deliver onboarding sessions and customer enablement workshops to ensure customers understand key features and realize value early
  • You maintain implementation playbooks, checklists, and quality standards (DoR/DoD)
  • You document learnings and improvement opportunities post-go-live and ensure a clean transition to Customer Success at go-live
  • You confirm customer acceptance, trigger billing events, and provide structured feedback to Product and Engineering to improve our platform and delivery process
What do we offer?
  • Be part of a small and rapidly growing team in Berlin and Munich with big ambitions and backed by top European VCs, like Atomico and Cherry Ventures
  • Become part of the IT revolution and help us build the most compelling IT Management Platform in the market
  • Attractive compensation package, including a generous share package (VSOP)
  • High responsibility and ownership from day one
  • Employee benefits: public transportation ticket or Urban Sports Club, Corporate Benefits
  • Well-equipped offices in Munich and Berlin
What should you bring along?
  • You have experience in managing projects end-to-end, coordinating between teams, and bringing structure to complex setups, ideally with exposure to SaaS, startups, or B2B tech
  • You possess fluent German and English skills (C1)
  • You have strong organizational and communication skills
  • You are experienced in managing multiple concurrent projects with customers
  • You are comfortable collaborating cross-functionally (Sales, CS, Product, Engineering)
  • You have an analytical mindset and use metrics to drive continuous improvement, with empathy and customer-first thinking

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