Senior UX

Vor 4 Tagen

Düsseldorf, Nordrhein-Westfalen, Deutschland Metro Markets Vollzeit 80.000 € - 120.000 € pro Jahr


Online marketplaces have never been this awesome.

At METRO Markets, we build a mature and growing B2B e-commerce marketplace that serves professional customers across six European countries.

We're now looking for a skilled Senior UX / UI Designer to help shape critical phases of the customer journey in our product area: Checkout and After-Sales Solutions. We're seeking someone eager to tackle complex problems, shape design strategy, and make a meaningful impact on the post-purchase experience.

What you'll work on:
You'll join key product teams, working closely with product managers and developers in a collaborative product trio setup. These teams tackle some of the most essential user journeys — from streamlining repeat orders and professional services to ensuring clear, reliable order tracking and post-purchase communication. Your role will focus on shaping seamless and reliable end-to-end experiences that build trust and support customers across every stage of the post-purchase journey.

What you'll do:
  • Lead end-to-end UX and UI design for key after-sales experiences
  • Develop user journeys, flows, wireframes, and interactive prototypes to test and validate ideas
  • Collaborate daily with product and tech in a product trio setup to shape roadmap priorities
  • Apply service design methods to map end-to-end customer journeys, ensuring solutions work across touchpoints and stakeholders.
  • Facilitate workshops and align stakeholders across product, tech and business to drive shared understanding and buy-in.
  • Plan and run user research and usability testing (in collaboration with our User Research team)
  • Translate complex requirements into clear and usable solutions
  • Contribute to our Design System to ensure consistency and scalability
  • Continuously monitor performance via analytics and user feedback to iterate and improve
  • Deliver high-quality UI design that brings usability and visual excellence to our customer-facing experiences


You've got
  • 6+ years of UX/UI design experience with a strong portfolio of digital product work.
  • At least 3 years working in product-oriented, agile teams, ideally on e-commerce or marketplace products.
  • Knowledge in service design, customer journey mapping, and designing for complex processes.
  • Strong stakeholder management and facilitation skills – align diverse perspectives and create clarity.
  • Comfortable working in dynamic cross-functional teams and taking full ownership of design work.
  • Hands-on experience with UX research methods (interviews, usability testing, Hotjar, etc.).
  • Proficient in Figma, with experience working within a shared Design System.
  • Basic understanding of HTML/CSS is a plus.
  • Strong communication and storytelling skills in English.
  • Experience in B2B commerce is a bonus, but not a must.


We've got
  • The opportunity to make a real impact on high-visibility, business-critical product areas.
  • A stable, mature company culture with the agility of product-driven teams.
  • Flexible working hours and hybrid working with also flexible home working policy.
  • 30 vacation days per year.
  • Health and wellbeing support.
  • METRO card for shopping at discounted rates and company discounts with renowned brands.
  • Support for language learning and professional growth.
  • Full support from METRO Group – our Mother company.
  • A diverse and vibrant international environment with 70+ different nationalities.
  • Attractive referral program.
  • Team events, MeetUps and Tech talks.
  • And much more


About us

We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.

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