Account Manager, Germany

Account Manager, Germany

Remote working role in the Frankfurt and/or Cologne region

** Fluent German speakers only please **

The Opportunity:

Reporting to the Account Director DACH, you will manage the daily relationship of multiple important clients, delivery of our service obligations and working with main teams to enhance the customer experience. Strategic development of the account is a key goal; including retaining and extending our client contract, building a wide, deep network of client contacts, delivering the annual operating plan and identifying and delivering growth opportunities. You will also support the profitable growth of the client, the delivery of the plan and identification of new business opportunities.

You will:

• Contribute to the commercial delivery of client plans – being responsible for main accounts in Germany
• Contribute to the creation of and delivery of client P&L and identify and deliver new business opportunities to promote incremental value
• Develop sustainable and profitable long-term relationships with clients, ensuring engagement with strategic direction and daily management of our client account
• Support service delivery and ensuring that main Service level agreement and Goals are delivered
• Maintain oversight of the contracted service to the client, quickly identifying issues which may arise with customer experience through analysis of customer feedback, root cause analysis of complaints and deliver an action plan to improve and remove points of friction
• Work with the executive team of Assurant Germany and Assurant Europe to develop growth strategies for new revenue and competitive opportunities
• Partner with product and marketing teams to develop customer strategies, plans to attract new business, define creative offerings and grow existing accounts
• Provide consumer, market, and competitor insights to wider leadership team to influence regional strategy
• Develop the reputation of Assurant in the market as a strategic partner to its clients and a specialist in the insurance and trade-in market
• 25% travel within Germany for client and team meetings

You Will Have:

• Proficient in German to a native level with fluency in English
• Degree in business, finance, marketing, general management, or equivalent experience
• Experience winning new business, on-boarding new business, and managing the ongoing P&L of client programs
• Experience as a key account manager, account executive or other relevant role
• Experience in insurance, finance, technology or another relevant sector
• Excellent communication, negotiation, presentation skills and executive presence
• Strong organizational skills, interpersonal skills, client management skills, ability to communicate and manage well at all levels of the organization, both internally and externally
• Experience sales or marketing and managing relationships with essential clients
• In-depth understanding of market research methods and analysis

Benefits & Training

• Bonus Scheme
• Pension Scheme
• Car Allowance
• Mobile phone and laptop
• Flexible Working
• Internal Wellbeing Programme
• Learning and Development opportunities
• Additional benefits will differ per country

Who are we?

Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue, manage risk and provide a great experience for their customers. We support, connect and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles and homes. Assurant is a proud member of the Fortune 500, with decades of experience in the industries we serve.

Our Values:

Common Sense, Common Decency, Uncommon Thinking and Uncommon Results guide our every action at Assurant. These values inspire our commitment to be a responsible corporate citizen.

At Assurant, diversity helps us inspire creativity in the global marketplace, and we are believers in the strategic value of inclusion and how it improves performance, creates growth opportunities, better aligns us to our clients, and enhances employee engagement.

We look forward to receiving your application

#LI-Remote

#AssurantProudHK

Any posted application deadline that is blank on a United States role is a pipeline requisition, and we'll continue to collect applications on an ongoing basis.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

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What's the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert

Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.