Client Executive

About Us

Toluna is the global research and insights leader that enables businesses to make smarter, data-driven decisions – faster. For 25 years, we have partnered with the world's leading brands, delivering transformative impact through our advanced technology platform, comprehensive solution portfolio, expansive global first-party panel, and world-class team of leading research experts. Since 2019, we've made significant investments in artificial intelligence to enhance automation, accelerate insight delivery, and unlock deeper understanding at scale. With 40+ offices worldwide, Toluna operates in 70+ countries, redefining the future of insights. Learn more at

Introduction

As Toluna enters its next phase of exciting growth we are looking for a dynamic and intelligent person to support the sales drive in this next chapter. The successful candidate will work with a number of account owners and support them in the growth of existing and new clients. Toluna works with a world class client base, and this is a great opportunity to gain experience of working with some of the world's leading brands to support them in how they gather and use consumer insights.

Responsibilities

• Supporting the team to meet or exceed all team booking targets for new and existing accounts.
• Understand client project briefs to create proposals for those clients.
• Use internal tools to create & log project feasibility assessments for studies and full bid creation.
• Send proposals/bids to clients.
• Develop excellent client relationships offering value-added input to their business.
• Follow up bids and winning them
• Invoicing projects.
• Provide demonstrations of our digital platform to clients and prospects.
• Smoothly transition clients to DACH Planning & PM request after projects are commissioned.
• Develop a strong working relationship with other functions such as Research, Client Service and Client Success Management.
• Keep track of progress on won projects and assisting with issue resolution if required.
• Input all relevant information into the appropriate sales tracking databases, including bids, prospect and client contacts, and meeting reports.

Your Profile

• Microsoft Excel & PowerPoint proficiency essential
• 1-2 years of experience in a market research agency environment (preferred but not essential)
• Ability to thrive in fast paced environment with the need to prioritise effectively and react in a timely manner to client demand.
• Proficiency in advanced applications of CRM tools such as (desirable but not essential)
• Knowledge of the Market Research industry and how clients in this space work (i.e. their challenges) is desirable but not essential.
• Excel Proficiency: ability to create formulas and percentage calculations.
• Mathematical Skills: Basic maths proficiency, ability to calculate percentages and interpret data.
• Ability to work accurately in a fast-paced environment.
• Consultative Approach: Positive attitude and ability to provide a tailored approach to client request, using your knowledge to create custom solutions.
• Communication: Strong verbal and written communication skills to interact effectively with clients and internal teams and ability to articulate the Toluna value proposition
• Detail-Oriented: Accuracy in logging information, preparing bids, and invoicing.
• Demonstrated ability to take initiative and work independently, as well as in a team environment.
• Success-driven with the ability to be flexible and self-motivated.
• Growth mindset to continuously develop skills and knowledge including participating in Toluna training as required.

Our Values:

Acting with Ownership - Demonstrating individual accountability

Bringing a forward mindset- Being action-oriented, bold and entrepreneurial

Collaborating with Curiosity- Exhibiting teamwork through togetherness

Discussing openly, committing jointly- Sharing your views openly

Embracing empathy- Being egoless & caring

What we Offer:

At Toluna, we're all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you're passionate about making an impact, we'd love to have you on board.

Join our global team. We welcome big thinking and reward great work.