Automation Support Engineer

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Join the Konecranes Port Services team, a global one-stop service partner fueled by extensive equipment expertise. Our comprehensive services begin with equipment maintenance and expand alongside the evolution of our customers' terminals. Remote services are a strategic focus area for growth, and a pivotal component of this initiative is our Automation Service Level (SLA) business. Under our Service Level Agreement contracts, customers benefit from defined operational KPIs with guaranteed response and resolution times. Our automation solutions, ranging from operator-assisting features to fully autonomous equipment, aim to enhance crane safety, intelligence, and efficiency. We leverage cutting-edge technology, including the latest sensors, positioning systems, lidars, and camera technologies, to develop best-in-class solutions for our customers.

We are currently seeking an Automation Engineer (SLA) to join our team and contribute to the maintenance of this critical aspect of our automation applications. In this role, you will actively engage in solving customer automation issues, implementing improvements, and participating in development of the customer relationships. Your responsibilities will encompass:

• You will start Port Services career by supporting Konecranes Gottwald AGV's
• Analyzing log files (AGV & BMS logs) for troubleshooting purposes aiming to find out the possible root causes for the customer issues
• Solid MS Excel skills to recognize error patterns and trends over the time
• Basic IT skills to use VPN tools to connect remotely for machines
• Problem validation together with customers and AHT engineering department
• Direct customer communication about incident priorities and resolution plans

What we expect from you:

We are looking for an individual with experience and knowledge in PLC's and automation systems. If your passion lies in problem-solving, and you are willing to engage directly with customers, we want to hear from you.

To succeed in this position, you should have:

• A Master's or Bachelor's degree or a state-certified technician in a relevant field or practical knowledge gained from work experience
• Prior PLC experience and basic understanding of automation systems
• Basic understanding on Drives and Inverter technologies, especially ABB CoDeSys
• Willingness to learn new technologies and cultures.
• Good communication skills and comfortable with English language
• Systematic problem-solving skills.
• A positive attitude toward learning and development.
• Willingness to communicate directly with customers
• Can do attitude, structured and independent way of working

What we offer you

A chance to work at the forefront of container handling automation.

A unique opportunity to contribute to the development of the most modern technology in autonomous equipment.

Growth opportunities within an expanding automation & SLA business.

We foster a high team spirit and maintain strong relationships with our customers. While addressing challenges, you can always rely on the support of our team of highly dedicated professionals, including other developers, engineers, contractors, and on-site personnel.

This is a full-time permanent position located in any Konecranes Location in Europe, preferably in Düsseldorf Germany. We embrace a hybrid working culture.

Interested?

Please submit your application along with your CV in English  via the "Apply" link below by 20th of October 2025 

For additional information, please contact Daria Zhuravleva, Global Talent Acquisition Specialist via [email protected]

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.