Service Manager

M-Files is the leading platform for knowledge work automation. With M-Files platform knowledge workers can find information faster, work smarter and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This enables customers to eliminate information chaos, improve process efficiency and automate security and compliance. We help knowledge workers to work smarter.

Driven by growth, we're opening a new Service Manager position in Germany, one that combines customer service excellence with a strong sales mindset.

At M-Files, customer satisfaction is at the heart of everything we do. We're now looking for a Service Manager who not only ensures the quality and continuity of our information system services, but also actively contributes to business growth through sales and customer engagement.

You bring at least three years of experience in service management and have a proven ability to support and drive sales. You're confident navigating both domestic and international environments, aligning resources across teams, ours and the customer's, to deliver optimal outcomes. You're motivated by results and thrive in roles where customer success and commercial impact go hand in hand. You have the ability to identify customer needs and translate them into valuable, sellable upselling opportunities.

What you'll do:

• Actively support and participate in sales activities, including identifying upselling opportunities and shaping service offerings.
• Build strong relationships with customers to understand their business needs and challenges.
• Manage and ensure the delivery and quality of continuous services for designated customers.
• Align internal and customer resources to deliver optimal service outcomes.
• Contribute to the development and improvement of M-Files' service management practices.

What we hope you bring to the role:

• A strong track record in sales or sales support, ideally in a B2B technology environment.
• Experience in identifying customer needs and contributing to solution development.
• At least three years of experience in service management, maintenance, and delivery of information systems
• Technical fluency: you're comfortable engaging in discussions around various technologies.
• Strong interpersonal skills, with confidence in presenting, reporting, and influencing stakeholders
• A precise and reliable approach to managing schedules and commitments
• Motivation and ability to contribute to the development of M-Files' service management practices
• Fluent communication skills in both German and English
• ITIL and IPMA certifications are a plus

Please note: While this role is fully remote, permanent residency in Germany is required, along with excellent spoken and written skills in both German and English.

What We Offer:

• International team of top performers
• Inclusive and dynamic culture
• You get work with latest tools and proven technology
• Opportunity to contribute to our success and growth globally
• Flexible work/life balance
• Competitive compensation

Our team is here to support you both at the beginning of your M-Files career and in the future. Our daily activities are guided by the following principles: "Make it Happen", "Help Others" and "Love Customers".

From this video you can see, what Kalle, Maria and David share about working at M-Files.

Join M-Files and help industry leaders transform the way they manage information and drive business success

If you got interested, please submit your application and your resume latest by October 31st, 2025.We review applications already during the application period. The selection is made as soon as a suitable person is found.

Please note that we do not accept applications sent via email. All applications should be submitted through job boards like LinkedIn or our career portal. Due to the high volume of applications, we will not be able to respond to all LinkedIn InMails.

Please note that we are unable to offer relocation support for this position. Applicants must be fluent in both German and English and hold valid residency and work authorization in Germany.