B2B Senior Travel Agent with German

vor 4 Stunden

Berlin, Berlin, Deutschland Salve Consulting Vollzeit 40.000 € - 60.000 € pro Jahr

Position: Senior Travel Agent
Location: Berlin, Germany (Hybrid work model with one day per week onsite)
Employment: Full-time
Compensation: Base salary

Key Responsibilities:

  • Provide high-quality travel support via chat, phone, and email channels.
  • Keep up to date with travel suppliers, destinations, and internal platforms to deliver precise assistance.
  • Assess customer needs, urgency, and preferences promptly to suggest appropriate travel solutions.
  • Accurately handle bookings for hotels, flights, car rentals, and train journeys.
  • Guide customers on using self-service options within the Navan system and its mobile application.
  • Ensure responses meet agreed service level standards in a timely manner.
  • Comply with company procedures and client-specific policies, respecting global regulations.
  • Report relevant feedback and insights to internal teams to aid in performance tracking and process refinement.
  • Participate actively in team meetings covering products, travel partners, and industry developments.
  • Stay informed about latest travel industry standards and best practices.
  • Maintain consistent attendance, complete required training, and meet performance goals.

Candidate Qualifications:

  • Native or fluent German speaker, both written and spoken; proficient English (minimum B2 level).
  • Prior experience in customer service roles, preferably in travel and hotel sectors.
  • At least one year of hands-on experience with GDS platforms such as Sabre, Amadeus, or Galileo is required.
  • Results-oriented with a strong focus on performance metrics.
  • Excellent communication skills for personalized verbal and written interactions.
  • A cooperative team player who values collaboration and constructive feedback.
  • Comfortable with digital tools including Gmail, Zendesk, Slack, Salesforce, and proprietary travel service platforms.
  • Able to commit to the first 10 weeks of employment without taking leave (except weekends).
  • Working hours from Monday to Friday, 7 AM to 7 PM.

Advantages:

  • Competitive compensation aligned with experience, skills, and performance.
  • Work within a vibrant, creative, and supportive team environment.
  • Access to professional development resources and tools.
  • Comprehensive medical, dental, and vision insurance options.
  • Paid parental and bereavement leave.
  • Subsidized transport benefits.
  • Mental health support and connectivity allowances.
  • Additional employee perks.
Commitment to Diversity, Inclusion and Equal Opportunity within B2B Travel

We welcome applicants from all backgrounds, identities, and experiences. Our recruitment is people-centred, and we actively champion a fair, inclusive process for everyone. Your lived experience and cultural understanding are assets we value.

Interested? Please email your CV and a short cover message in English or German, explaining why you're excited to help businesses travel smarter with Salve.Inno.

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