Senior Travel Customer Advisor – B2B – German Speaker – Hybrid

SpotOn TAFull TimeBerlin, Deutschland, Hybrid Mode, Remote, Work at HomeOctober 28, 2025 - March 31, 2026 BPO - Business Process Outsourcing - Customer Service - Multilingual - Shared Services Center - Call Center - Shared Services Center - Customer Service - Travel

*** This Job Opportunity is only offered for candidates living and eligible to work in Germany.

Salary: Kindly Share with us your salary expectations.

Client: Travel Management Company.

Hybrid – Berlin, DE

Job Description

As a Senior Travel Customer Advisor, you will assist travelers with best-in-class personalized support and more.

Detailed Duties and Responsibilities

• Ensure timely responses to inquiries in alignment with service level agreements (SLAs).
• Maintain reliable attendance, complete required training, and consistently meet performance expectations.
• Quickly evaluate customer needs, urgency, and preferences to offer effective solutions.
• Share insights and feedback with internal stakeholders to support goal tracking and process improvement.
• Deliver high-quality travel assistance through chat, phone, and email communication channels.
• Keep up-to-date with travel industry standards and best practices.
• Educate customers on how to navigate and use self-service features within the company platform and mobile app.
• Stay informed on travel suppliers, destinations, and internal systems to provide accurate support.
• Engage in regular team meetings focused on products, travel partners, and industry trends.
• Process hotel, flight, car rental, and rail bookings with precision and attention to detail.
• Adhere to company guidelines and client-specific policies, maintaining compliance with global standards.

Targeted Qualifications

• Fluency in German Language, C1 level or Higher.
• Fluency in English Language, B2 level or Higher.
• A team player who thrives in collaborating, giving and receiving feedback and lifting others up.
• A skilled communicator who enjoys creating personalized verbal and written communication
• Min. 1 year experience working with GDS systems (Sabre, Amadeus, Galileo) is mandatory
• Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform
• Previous experience using GDS systems handling flights bookings, cancelations, refunds….etc – Mandatory requirement.
• Previous working experience in a customer service roles, ideally covering travel and hotel segments
• A team player who thrives in collaborating, giving and receiving feedback and lifting others up
• Metrics driven as an indicator and motivator of success.

Interpersonal Skills

• Communicative, Speak and/or write well and get your ideas across to others easily.
• Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
• Confident, Pleasant, Energetic, Helpful, Trustworthy
• Efficient, Perform tasks in the fastest and simplest ways that they can be done.
• Organized and punctual, put things in order so that they run smoothly and are always on time.
• Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
• Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
• Precise, Make sure that things are done accurately, correctly, and exactly.
• Willingness to acquire new knowledge.
• Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

Offer & Benefits

• Salary: Kindly Share with us your salary expectations.
• Hybrid – Berlin, DE (1 day per week – work from office)
• Full eligibility to live & work is a must.
• Availability to complete the first 10 weeks of employment without requesting time off (excluding regular weekends)
• Monday to Friday, 7:00 – 19:00
• Shift-Based.
• A global team committed to the company values.
• A dynamic work environment in a dynamically international company.

How To Apply

If you are interested in the job and you meet the above criteria you need to:

Kindly send your CV In English to while including the Job Title in the subject and the consent statement in your CV.

By sharing your CV with us by email, you are consenting to the following statement.

Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones

In the CV, or resume or application, place the following statement:

"I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through "SpotOn TA Sp. z o.o." and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended)."